Kali Skatchke Email & Phone Number

Chicago, Illinois, United States

- Support over 15,000 current customers by answering the inbound customer service phone line and email address—accurately solving requests within my authority level, escalating those outside my authority, and prioritizing incoming tasks by importance level- Sensitively handle confidential client information, including delicate personal circumstances, credit score, and SSN- Complete detailed and accurate reports on customer calls within 10 minutes of call completion, provide additional research when appropriate, and answer follow-up questions from upper management and C-suite when requested- Support Sales team by communicating up to 20 potential leads per day and troubleshooting relationships with current clients, resulting in stronger client connections and higher client retention- Analyze custom pipeline reports in order to identify stagnating sales opportunities, research each opportunity to identify the most effective way forward, and report my findings to the Sales team, increasing sale closure rate- Initiate the creation of 4 new company-wide policies to enhance customer satisfaction based on monthly analysis of poor survey ratings- Collaborate with Compliance and Legal Departments to research and respond to fraud reports, reducing company response time by 16%- Manage and respond to 100+ comments per week on the company Facebook and Instagram pages, maintaining company-customer relations

Chicago, Illinois, United States

- Collaborate with CEO to develop digital marketing initiatives for the company’s Instagram and Facebook pages, resulting in 590% increase in post interactions- Research and track the development and production cycles of film and television opportunities in Chicago and cross-check using multiple resources to ensure accuracy, providing CEO and studio members with a verified and up-to-date listing of industry activity- Write ad copy, and respond to customer comments and direct messages- Design graphics used on all social media platforms using Canva

- Managed full production cycle of a fantasy short film, including pre-production, production, post-production, and festival submission, resulting in a completed 12-minute short film- Managed casting, scheduling, budget allocation, contract negotiation, payroll, outreach, scouting, union signatory agreements, and inter-departmental communication, resulting in an on-time production under-budget by 19.6%- Collaborated with director and department heads to problem-solve and balance creative vision with financial constraints, resulting in under-budget completion in 7 out of 9 departments- Recruited, interviewed, hired, and supervised a team of 20 crew members, resulting in a shoot day hailed by the studio as “very efficient and prepared”- Submitted grant proposal to SMASH Virtual Production Studios including pitch deck, references, original script, and short essays, resulting in full grant award- Acquired appropriate insurance and permits, ensuring compliance with city and state laws and guidelines

Chicago, Il

- Utilized multitasking skills to prepare and deliver up to 500 beverages per day in a fast-paced environment- Upheld company values by maintaining a cheery disposition and prioritizing the customer- Suggestively sold new and existing food and drink items, resulting in higher sales- Collaborated with team members to ensure all stations were stocked and clean, so everything could run smoothly

Chicago, Il

Chicago, Illinois, United States

- Scheduled and coordinated up to 20 talent meetings and new talent auditions per week- Coordinated audition details with Casting Offices for an over 250-person talent roster- Assisted with confidential meetings such as contract negotiations, pitch calls, and new talent interviews

Chicago, Il

- Led onboarding and offboarding processes for over 500 employees annually, reducing average onboarding time by 28%- Connected with new hires on company procedures and culture, processed new hire paperwork, entered and adjusted confidential employee data into ADP HRIS, and ran background checks- Supported over 700 employees as the point of contact for Human Resources and Payroll questions, achieving a 96% employee satisfaction rating for HR and Payroll support operations- Administered employee benefit programs and provided concise and clear explanations of each benefit, increasing employee enrollment by 5.8%- Optimized, clarified, and standardized over 45 detailed workflows and trained 75% of departmental employees in said workflows, ensuring consistent adoption and clarity across the team- Audited and analyzed reports and bills for data accuracy and integrity including payroll, benefits, and HRIS reports and 3rd-party vendor bills, reducing last-minute corrective action by 38%- Supported the Payroll Department, including processing up to 200 detailed adjustments per week and auditing and committing 4-10 pay runs per month, reducing payroll errors by 9.3%

Northwestern University

- Recorded and distributed minutes from the weekly 1- to 4-hour meeting, increasing the completion rate of action items by 23.8% through concision and clarity- Synthesized every company member’s personal schedule in order to create a shift schedule that took into account everyone’s conflicts, resulting in 23% higher company member attendance and 73.5% fewer shift changes - Generated a system of accountability, which resulted in greater attendance and involvement of the 22 Spectrum company members- Collaborated with show Producers and Technical Managers to determine schedules for company member presence at build, load-in, and tech for each of Spectrum’s 4 yearly productions- Managed meetings and events on company-wide online calendar

Northwestern University

- Overhauled Spectrum’s offsite storage unit, including an inventory of over 200 set pieces, props, costumes, and light/sound instruments- Developed protocol and organizational systems to track the renting of these inventory pieces to 10 other cross-functional partners- Mentored the costume and props designers for the shows in Spectrum’s season, and facilitated conversations between the designers and their director and producer in order for Spectrum to produce the highest-caliber shows possible- Collaborated with board members to interview and review up to 60 applicants per position per year in order to choose next season’s producers, directors, and new board members

Chicago, Il

- Provided on-the-ground, day-of coordination assistance on 10 top-tier weddings, including anticipating conflicts, finding innovative solutions to problems, and collaborating with venue staff and vendors to deliver high-quality results-Attended over 20 meetings with couples, venues and vendors, and kept detailed records of meeting discussions and decisions-Maintained company-client and company-vendor relations via phone, email, and personal interaction-Honed organizational skills through performing detailed, precise analog and digital office tasks, including filing and analyzing confidential documents and contracts, cataloguing and organizing archival footage and documents, and processing invoices-Maintained company’s social media presence by creating content and posting twice a week using Facebook, Instagram, and Blogger

Chicago, Il

- Collaborated with venues and programming departments to schedule meetings and events.Scheduled domestic and international travel- Completed daily office tasks including data entry, calendar management, organization, and reception and clerical work- Readied over 100 pieces of inventory for client purchase and receipt by cleaning, packaging, shipping, and preparing for art exhibitions- Organized, cleaned, and maintained the office and studio spaces

Chicago, Il

Chicago, Il

- Contacted 150 organizations to identify or propose potential partnerships- Interviewed 5 prospective clients about partnership interests and space logistics, and visited sites to determine usage of space- Researched 100’s of houses of worship in the city in order to construct the first database dedicated to cataloguing churches, mosques, and synagogues in Chicago

Chicago, Il

- Organized 4 events for Chicago teenagers centered around shows in Victory Gardens' season, including mediating talk-backs, booking special acts, and coordinating food- Created marketing materials for events, and promoted shows in the Victory Gardens season