Zoltán Kallai Email & Phone Number

Budapest, Hu

Budapest, Hu

Budapest, Hungary

Budapest, Hungary

- Responsible for the fee calculations control/review calculated by the analysts- Report productivity and support planning to senior management- Manage knowledge transfer for the newly established team in the United States- Maintain relationship and coordination with global stakeholders- Coordinate development projects with developers and testers- Lead a working group on complex fee database introduction and distribution- Mitigate transtion around clientele shift between EMEA & AMRS regionNOV 2022 - Delegated (Atlanta, GA) to local billing team to support migration

Budapest, Hungary

Coordinate migration of existing and new customers to the central billing system. Initiate tariff mapping, following up contractual investments and incentives offered to the customer. - Manage implementation related services of several accounts,- Prepares customer implementation plans and schedules that reflect business priorities and operational capacity- Perform continuous follow-up on implementation plans and schedules- Configures the accounts and tariffs on the billing system

Budapest, Hungary

- Produce, create, amend and revise training materials for in-house trainings as appropriate- Attend conference calls, trainings, workshops related to changes- Coordinate, schedule and conduct trainings for new hires and current BSC agents and team leads on all customer specific work instructions related their daily work- Managing training records and matrix (hard and soft copies)- Provide feedback about trainees to the direct leader in terms of knowledge and ability to use internal IT and telephony systems (outlook,phone skills, mailing system, etc.)- Support the agents and team leads with new processes, tests, etc.- Track time spent on implementations, and share with the management on monthly basis- Review the training departments ISO document on a quarterly basis, and ensure it is updated accordingly

Budapest, Hungary

- Value Added Service coordination, - Inventory Management & Reporting (Inventory, Housekeeping, KPI, Daily), - Customer order creation & handling, Shipment organizing, - Connect the customer with DHL warehouses, - Stock monitoring, Escalation handling- Coordinate inbound/outbound requestsSEP 2015 - Delegated (Reading, UK) to Customer's HQ to negotiate

Kecskemét, Bács-Kiskun, Hungary

Control and storage of incoming goods (cargo), Customer order creation, Contact with customers and freight organization, Waybill (shipments) creation, Control and coordination of warehouse processes, Responsibility for workers performance, Preparing shipments for custom clearance, Internal system handling.

Master'S Degree, Regional And Environmental Economic Studies, Economics, Cum Laude

Bachelor'S Degree, Business Administration And Management, Economics, Summa Cum Laude

Activities and Societies: KRF HÖK (Student Government) technician; Red Cross volunteer; Erasmus Student Network (Gyöngyös) member