Kal Lam Email & Phone Number

Greater Toronto Area, Canada

Bradford, Ontario, Canada

• Actively managed the allocation of incoming parts to their appropriate assembly and inspection areas, demonstrated a keen interest in understanding workflow processes.
• Coordinate with production coordinator, quality assurance, team leaders and different associates, monitor the instructions, and follow standard operation procedures with industry best-practices.
• Performed quality check before shipping out to customers.

Hong Kong SAR

• Conducted user acceptance testing (UAT) to validate system functionality and performance.
• Diagnosed, troubleshooted, tested, and resolved ERP systems issues, and provided proactive recommendations for preventive solutions to the team lead before deploying to the production environment.
• Created, updated, and maintained user manual and systems instruction guides.
• Provided excellent application support to 1k+ end-users, meeting their expectations for satisfaction.
• Provided strategic advice to enhance the IT department's visibility and offered recommendations to improve the newcomer orientation program.

Hong Kong SAR

• Served as a Subject Matter Expert (SME) and provided guidance and training for a team of 10 technical support members with agile management, successfully optimized the babysit period from 3 months to 1 month.
• Reported findings and progress to the department manager, ensured alignment with business goals.
• Reviewed and monitored Key Performance Indicator (KPI) reports to comprehensively understand team metrics. Tracked the deployment process and implemented strategic interventions to consistently achieve monthly targets.
• Proactively participated and engaged with project managers, developers, and stakeholders; analyzed user requirements and translated them into development processes and technical concepts, effectively communicating.
• Acted as secondary project manager, monitored project progress against the critical deadline, prepared regular progress updates for stakeholders, and highlighted key milestones, accomplishments and issues.
• Assisted with project management teams and development teams to implement and deploy systems aligned with business needs, ensured quality assurance and addressed potential issues before systems launched.

Hong Kong

• Identified, troubleshooted, examined, and addressed hardware/software issues across various operating systems (Windows, MacOS, iOS, Android, and Linux), mobile devices (smartphones and tablets), network equipment.
• Set up, customized, resolved, and repaired desktop/laptop equipment, printers, projectors, and all-in-one devices to facilitate 50+ end-users' daily operations.
• Administered and maintained the Active Directory, executed comprehensive user account management and group policy implementation, ensuring seamless user authentication, authorization, and access control.
• Conducted training sessions for junior help desk technicians and 50+ end-users covering various software and hardware, including STEM equipment.

Hong Kong

• Provide 1st tier and 2nd tier support for vendors
• Provide 3rd tier support for IT auditors
• VMWare setup, testing, management, configuration and monitoring
• Windows Server setup and monitoring
• Exchange Server configuration - Fortinet Fortigate, Cisco ASA, WatchGuard XTM, Juniper SRX firewall monitoring - Multi-function printer management and monitoring
• Secondment for vendors, such as Atkins(SNC-Lavalin), Kanaden Corporation(HK) Limited, Mondottica, Emperor Group IT Support Team

Hong Kong

• Provide technical support for internal users
• As a portrait photographer to take photos for all events and activities
• Setup and manage broadcasting system
• Setup computers for internal users
• Install and upgrade software for users

Hong Kong

Hong Kong

• Provide technical support for 200+ academies.
• Performed Windows server setup.
• Tested, configured, and maintained RFID card reader.
• Maintained and monitored Attendance, Payment, and Library system for academy clients.

Hong Kong

• Provided technical support for 30+ internal users.
• Maintained and monitored data from Student Information System, and generated reports as needed.
• Designed a brand-new kindergarten official website.

Higher Diploma, Network Application, Pass

Foundation Diploma, Computer Stream, Distinction

Year Certificate In Vocational Studies, Computing, Distinction

F5 Hkcee, Science