Kallath Thomas George Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Sharjah, United Arab Emirates

• Handle Tenders enquiries and quotation request from Government and Private entities for medical consumable products.• Submit quotes on Tejari for Government entities and on Oracle ERP system for SEHA Hospitals.• Prepare Tender and follow up documentation / Samples for DHA, MOH, SEHA and Private Hospitals.• Record quotation from various suppliers of tenders being quoted• Updating and filing of the records for future reference• Follow ups of orders priced with suppliers with reference to quoted items.• Manage tender documentation production and review for accuracy and completion.• Coordinate with International suppliers for quotations and samples for all tenders.• Follow up with Sales Representative on quotations/ Tenders submitted to both Government and Private Hospitals.Additional Responsibilities handled• Assisted with Classification of Medical Goods of Overseas suppliers with MOH.• Assisted in Inventory of Medical Goods in stock.• Monitor and update management of Goods with closer expiry, to ensure the goods are moved in time to avoid losses.• Assist in Admin related work, i.e.: Handling Recruitment of new hires, Handling Customer Documentation request etc.

Trained and Coached students on English Language and Behavioral Skills.Campus to Corporate SkillsBusiness EnglishCommunication SkillsPersonality Development and Presentation Skills.

Bangalore

Ocwen Financial Corporation is a leading asset manager and business process outsourcing provider to the financial services industry, specializing in residential and commercial mortgage servicing. Ocwen is headquartered in West Palm Beach, Florida with offices in Arizona, California, Florida, Georgia, New York and North Carolina and global operations in India and Uruguay. • Responsible for a team of 16 members; handles inbound, outbound calls and escalations.• Trains, motivates, develops and provides feedback to team members to ensure quality and team efficiency.• Works closely with staff to resolve customer complaints, while providing customers a positive experience.• Responsible for Team scheduling and transport SPOC.• Update team payroll inputs and checks discrepancies in payroll and scheduling.• Coordinates with other teams for customer query resolution.• Promise Audit – Random ‘promises’ are pulled for each agent and sent to the Team Leads for Audit, on completion the information collated and provided to Management to enable performance review feedback. • Compliance Committee – Consolidate Spoc details from various teams, validate updates on process and share through Did you know series after validation and approval from Management.• Transport Roster – Send transport request and transport schedule for team Arena to the transport department. Coordinate with the transport department for Ad hoc requests and transport change request for the team. • Customer Surveys – Complete assigned customer survey for Arena and forward them to QA.• SAM Loan Call Outs – Agents call out for pending resolution for SAM Loan and provide update to the Payoff Team.• Payment Pending in Queue – Agents call out loans with payment pending and provide consolidated data to AM.• Handle double escalations request from AM’s.• Special call out request as required by Management on escalated loans.

Organization: IBM Daksh, Bangalore

Designation : Sr. Customer Service Officer For US Client, Dun & Bradstreet Job Profile:  Creating and updating Business Information Reports for businesses (USA)  Creating credit reports for US and EMEA based financial and healthcare companies. Risk assessment in offering credit to the above mentioned organizations Member of focus team for sales lead.  Spock for High Risk and Business deterioration in the team Call coaching, monitoring and giving feedbacks to the low performers to improve individual performance & to achieve the team goals. Maintained superior performance and exceeded the expectations.  Assisted the team supervisor by running the Call Floor to achieve the team goals. Assisted the team supervisor by updating the daily performance report.  Assisted the team supervisor in Planning & achieving the business goals with respect to the client requirements

Job Profile: Making outbound sales call. Pilot batch of AEGONE, America. Selling Accidental Death Insurance Coverage and Medical Discount Card to US customers. Leading the team in absence of Team Leader. Delegation of authority and taking care of the stats for the team with regards to client SLA. Organization

Job Profile: Creating International Tour Packages. Hotel Reservation, Transportation.Handling all outbound, conferencing and Leisure Travel requirements.Handling Costing, Quotation Preparation, Insurance and other Legal Requirements for Travel.Have created new tie up with Tour operators in the Sri Lanka, Singapore and Malaysia. Interact with our tie up operators for customized packages, as per our customer requirements across the world.Organization

M.A, English Literature

Study Masters of English Literature

Bachelor'S Degree, English Literature

Activities and Societies: NSS

Education record

High School, Commerce, Accounts, Economics , Advance English, First Class

Activities and Societies: NSS, RSP