Leading a global, multinational team, own program P&L, vision, and roadmap from early concept planning and development to execution, launch, and customer support for a large portfolio of mobile devices, including tablets, laptops, and phones.● Strategic Planning: Establish high-level strategic plans to balance software investment inside Microsoft/Surface in-market organizations. Collaborate closely with product management/marketing and sales teams to ensure go-to-market launch support… Show more Leading a global, multinational team, own program P&L, vision, and roadmap from early concept planning and development to execution, launch, and customer support for a large portfolio of mobile devices, including tablets, laptops, and phones.● Strategic Planning: Establish high-level strategic plans to balance software investment inside Microsoft/Surface in-market organizations. Collaborate closely with product management/marketing and sales teams to ensure go-to-market launch support for features and updates, with a focus on treating software updates as unique products that add SaaS value.● Leadership: Manage large, cross-functional design/development team and 15 third-party vendors across three product portfolios. Facilitate effective communications with global factories to confirm delivery of the latest software to products.● Product End of Life: Hold decision-making and planning responsibility for product end-of-life strategy after revenue is maximized. Lead product sunset projects, managing all communications, budgets, and legal obligations with customers and partners.● Customer Focus: Oversee customer care network interface and coach teams on effective inquiry responses; created metrics for service-level tracking. Introduced “trial and listen” working model to hardware/software team to better understand customer feedback and channel insights more effectively into decision-making, prioritization, and action planning. ● Partnership Building: Drive early planning for third-party partnerships (including Microsoft, Qualcomm, and Lumia) and provide differentiation and web/back-end/online service management for in-market products. In addition, expand partnerships with third-party original device manufacturers (ODM) to facilitate licensing agreements. Show less

Also worked as Director & Head of Product Management, In-Market Engineering, Entertainment Software, & Smart Devices. Managed business- and operation-critical software programs and platforms, with total annual revenue in the billions. Owned in-field quality and performance of all customer devices. Nokia devices/phones business was acquired by Microsoft in 2014.● Managed operations of cross-functional team of engineers, product managers, and quality professionals● Defined success… Show more Also worked as Director & Head of Product Management, In-Market Engineering, Entertainment Software, & Smart Devices. Managed business- and operation-critical software programs and platforms, with total annual revenue in the billions. Owned in-field quality and performance of all customer devices. Nokia devices/phones business was acquired by Microsoft in 2014.● Managed operations of cross-functional team of engineers, product managers, and quality professionals● Defined success criteria, priorities, deliverables, and KPIs for wide variety of development projects● Led multisite project management team (India, Denmark, U.S., U.K., and China) with ownership of concept, design, development, UX, and usability of multimedia mobile apps, including music/video player, camera, and photo gallery● Acted as single point-of-contact for in-market product issues● Worked closely with portfolio management team to develop regional lifecycle management plan for each product ● Provided go-to-market support for sales and marketing teamKey Accomplishments● Led the design, program management, and product launch of Lumia 620 protected edition, increasing mid-life sales● Developed the UI app concept for the award-winning Nokia 808 “monster camera,” establishing new standard for phone cameras and increasing customer brand preference, customer satisfaction, and net promoter score (NPS) Show less

Also worked as Head of Business Development, Strategy, & Product/Portfolio Management. Led multiple application development, product management, and concepting teams with ownership of web-connected PC apps, PC phone management platforms, and web application design. Managed 20 direct reports and 20+ UX/usability vendors.● Supervised two teams: (1) PC/Mac application concept/design and (2) Ovi website portal and navigation hub● In addition to managing new product development projects,… Show more Also worked as Head of Business Development, Strategy, & Product/Portfolio Management. Led multiple application development, product management, and concepting teams with ownership of web-connected PC apps, PC phone management platforms, and web application design. Managed 20 direct reports and 20+ UX/usability vendors.● Supervised two teams: (1) PC/Mac application concept/design and (2) Ovi website portal and navigation hub● In addition to managing new product development projects, managed sunset/ramp-down for older productsKey Accomplishments● Led team to achieve the Nokia Innovation & Excellence Award in the Winning Consumer Solution category● In 2010, received Fast Company Idea Award, Bronze Medal for the Ovi Suite 2.0 interactive product concept● Drove conversion from traditional desktop application to SaaS paradigm; secured 30M+ new service customers● Introduced in-app NPS feedback gathering method to channel the voice of the customer into future product and business goals Show less

Managing a team of 10 project managers, technical writers, and UX architects, led program management function as key part of overall mobile OS development platform. Drove the concept, design, and development of phone companion app for PC.● Managed new application development while simultaneously supporting existing user base● Owned long-term product roadmap and forecasting; prioritized platform releases based on customer/user feedback● Recruited, hired, trained, and mentored… Show more Managing a team of 10 project managers, technical writers, and UX architects, led program management function as key part of overall mobile OS development platform. Drove the concept, design, and development of phone companion app for PC.● Managed new application development while simultaneously supporting existing user base● Owned long-term product roadmap and forecasting; prioritized platform releases based on customer/user feedback● Recruited, hired, trained, and mentored highly talented cross-functional teamKey Accomplishments● Grew active user base from a few million to 60M+ by leveraging brand value and packaging service assets as part of overall product offering● Transformed engineering-focused team into customer-centric, user-first organization; introduced real-customer beta testing and began sourcing feedback from online web forums to capture more direct and honest user voices Show less