Kalletta C. work email
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Kalletta C. personal email
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Talented, versatile, and strategic experienced professional, looking for leadership positions CX Leadership for a SaaS organization. I develop innovative solutions to improve the customer experience while executing company goals through methodologies related to journey mapping, persona development, enabling systems that improve the user experience with software products. I have proven success across the entire customer life cycle to deliver ROI, delight customers, and enhance digital experiences. I have outstanding team leadership and communication skills. I can successfully master the details, but my preference is strategy, leadership, and execution.
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User Experience ConsultantNisc Feb 2023 - Aug 2023Lake Saint Louis, Mo, Us -
Sr. Ux DesignerSifted Apr 2022 - Sep 2022Kansas City, Missouri, UsPerform B2B SaaS UX design that enables users to determine via detailed analytics shipping agreements that optimize costs. Implemented a design system across sites. -
Director - Customer ExperienceBalance Innovations, A Brink'S Division Oct 2021 - Apr 2022Lenexa, Ks, UsHead of Customer Experience team, responsible for ensuring our SaaS product met users needs and improved their experience. Developed a CX strategy for the company - both short term and long term. Interacted with customers and users throughout the lifecycle regarding their expectations and feedback. -
Sr. User Experience DesignerBalance Innovations, A Brink'S Division Dec 2019 - Oct 2021Lenexa, Ks, UsDesigned B2B SaaS software for retail users to manage cash in their stores. Co-created a design system to streamline designs and ensure consistency across sites. Conducted user interviews during the design process, and after designs were implemented, to ensure it met user needs.
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Senior Product ManagerMsts Dec 2018 - Dec 2019Overland Park, Kansas, UsLead B2B2C SaaS product utilizing agile methodology for Financial Services. Responsibilities include traditional Product Management functions for software development, with the added complexity of delivering a solution that meets the needs of the client, customer care, internal stakeholders, and the end user customer across the platform. -
Cx Consulting Manager - Voice Of The CustomerSprint Oct 2017 - Dec 2018Overland Park, Kansas, UsAs the Digital Customer Experience (CX) Manager for Sprint, main focus areas were a mix of traditional CX leadership (journey mapping, persona building, user studies, design thinking sessions) for digital product launches. Additionally acted as company-wide CX lead on non-digital projects with large scale revenue and customer experience impact. -
Senior Product Manager - Health InsuranceMylo, A Lockton Company Aug 2016 - Jun 2017Kansas City, Missouri, UsAs Senior Product Manager I perform both product owner and product manager roles for health insurance SaaS product (targeted to both B2C and B2B). My responsibilities included traditional agile/Kanban responsibilities, as well as leading the business strategy for my product. While there I also initiated a user study to capture customer feedback for satisfaction tracking and product enhancements. -
Management Consultant - Customer ExperienceAndrew Reise Consulting Jun 2015 - Aug 2016Overland Park, Ks, UsAdvised businesses in areas of technology strategy, organization design, and business strategy. Provided quantitative analysis and business cases for critical business decisions. Clients included national health insurance carriers seeking increased market share, and state-based insurance carriers looking to determine how best to reach customers and maximize profit.Methodology included journey mapping, persona creation, focus group facilitation, detailed research, and client interviews. End results included providing key insights that improved client technology roadmap, and mapping customer pain points to client strategy to ensure highest value to lowest cost. -
Customer Experience Manager - VocSprint 2012 - Jan 2015Overland Park, Kansas, UsManaged Customer Experience journey mapping and Voice of the Customer company program. Created the Ideal Customer Experience mapping for Connected Vehicles program, which identified three areas where expectations were missed, including online use tutorials, satisfaction feedback loop, and app upselling. Lead business analytics and reporting to identify ways to reduce churn, increase revenue, or reduce costs.
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Marketing & Channel Execution ManagerSprint 2010 - 2012Overland Park, Kansas, UsAs the Marketing and Channel Execution Manager, I was responsible for developing and testing marketing strategies for customer acquisition and retention, with focus on activity through the retail sales outlets. Additionally I created campaign education materials and marketing communications for front line sales employees for go to market programs, and provided content to customer care execution teams.
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Project Manager - Consumer SalesSprint 2007 - 2010Overland Park, Kansas, UsCreated and managed business requirements for IT projects that impacted Indirect Retail Sales locations across the country. For example:* Led project to implement a new point of sale system in 1500+ indirect dealer locations, to streamline order entry process across sales channels* Managed requirements for online training system for indirect sales channel, which improved training compliance by 50% in first 6 months* Developed an 18 month technology roadmap, demonstrating how projects tied to corporate objectives and identifying risks* Analyzed store performance across all channels, thereby proposing door realignment which resulted in savings of $500K over two years by closing under-performing stores and utilizing lower cost indirect dealers
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Supervisor - Billing OperationsSprint 2005 - 2007Overland Park, Kansas, UsManaged a team of employees responsible for billing Sprint's international wireline customers. In addition to supervisory responsibilities, continually improved processes within the organization, such as implementing production reporting and metrics that allowed for individual employee productivity tracking and team level performance tracking (e.g. revenue, invoice accuracy, timeliness), and applying DMAIC approach across the business unit.
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Coordinator Of License Programs, Information ServicesThe University Of Kansas 2002 - 2005Lawrence, Ks, UsManaged a team of software licensing staff. Launched a new business division to lead all contract negotiation with electronic content vendors, and to manage budgets for the consortium of all Kansas Regents University libraries to obtain advantage pricing via volume discounts. Responsibilities included negotiating with vendors via RFP on pricing and terms, developing cost-sharing structure, and managing a staff responsible for negotiating software licensing for the university. -
Internal Auditor - Corporate AuditSprint 2000 - 2002Overland Park, Kansas, UsAnalyzed and tested internal controls to ensure are adequacy to mitigate the organization's risks, governance and risk management processes are effective and efficient, and organizational goals and strategic objectives are met.
Kalletta C. Skills
Kalletta C. Education Details
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The University Of Kansas School Of BusinessGeneral
Frequently Asked Questions about Kalletta C.
What is Kalletta C.'s role at the current company?
Kalletta C.'s current role is Expert in UX Design for B2B SaaS, CX Management, and Product Management. I approach everything with a customer/user first mindset..
What is Kalletta C.'s email address?
Kalletta C.'s email address is ka****@****int.com
What is Kalletta C.'s direct phone number?
Kalletta C.'s direct phone number is +191331*****
What schools did Kalletta C. attend?
Kalletta C. attended The University Of Kansas School Of Business.
What are some of Kalletta C.'s interests?
Kalletta C. has interest in Children, Education, Environment, Science And Technology, Arts And Culture, Health.
What skills is Kalletta C. known for?
Kalletta C. has skills like Program Management, Leadership, Cross Functional Team Leadership, Management, Business Process Improvement, Project Management, Project Planning, Customer Experience Management, Agile Project Management, Product Management, Crm, Jira.
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