Kallie Delvecchio Email & Phone Number

-Provide support for Resolute Applications-Updating build in Epic to meet any new claims requirements for insurance payors, including changes needed for COVID and telehealth billing-Implemented Epic's Patient Estimate functionality to meet the regulation for the No Surprises Act-Evaluate current processes to see where improvements can be made to streamline workflows and increase hospital revenue

-Successfully implemented Epic's Resolute Applications for CHA-Collaborated with our stakeholders to create workflows within Epic to accommodate their business needs-Acted as an expert for several Epic applications including Single Billing Office, Professional Claims, Patient Estimates and MyChart Billing-Created patient statements, letters and other patient documents for the organization-Rolled out new credit card devices and implemented a web-based payment page for MyChart

-Act as overall implementation group lead for McLean hospital and Spaulding Hospital Cambridge-Lead the integrated testing effort for McLean Hospital-Report on testing preparation and execution status to leadership for both McLean Hospital and Spaulding Hospital Cambridge-Create an integrated testing inventory and coordinate scenario development with application teams-Lead objective design sessions to develop new integrated psychiatric workflows for McLean Hospital-Participate in workflow design sessions with application teams and McLean to understand the hospital’s workflows to inform integrated testing scenarios-Work with application teams to ensure workflows, build, and defect resolution are on track to meet the integrated testing timeline-Assist in resource planning, effort estimation, and scope and timeline planning-Coordinate defect management and defect resolution-Ensure testing is meeting target goals for execution progress during testing cycles

Greater Boston Area

-Coordinate and execute integrated and application testing for billing applications-Create and maintain testing scenario inventory over various hospital implementations-Work closely with application team counterparts to learn hospital workflows and ensure those are accurately represented in test scenarios-Create and manage testing defects discovered during test execution and coordinate defect resolution with our application team counterpartsResolute Professional Billing for Single Billing Office (RPB) Certified Resolute Hospital Billing (RHB) Proficient*Charge Description Master (CDM) Proficient*Charge Router Proficient*Epicare Ambulatory (AMB) Proficient *Cadence (CAD) Proficient **Received passing scores on exams/projects but did not attend class at Epic

Communicate with customers to provide support for Meditech Health Care Information System. Provide training and education for clients to aid in their understanding of the software system. Act as a primary contact for clients within health care organizations and hospitals. Aid clients by troubleshooting any issues and answering questions. Work together with development to continuously improve the software to improve the software.I work specifically with our Advanced Clinical applications. I also work with customers who are going through an update to the latest release of our software. I assist with setting up new functionality and training on new software features.

Utilize social media sites as a marketing strategy for various clients Aid in daily activities of updating and monitoring client's Facebook and Twitter accounts, responding to customers comments and questions, and overall promoting our clients' businesses

Ba, Communication Studies, Spanish

Activities and Societies: Lambda Pi Eta, SafeRides, National Society for Colegiate Scholars, Phi Beta Kappa Society

Education record

Study abroad program