Kally Trahearn Email & Phone Number

Coventry, United Kingdom

As an Improvement Communications and Engagement Officer, I work as part of a dynamic team in delivering an effective service supporting Sustainable Improvement (SI) to deliver high quality, professional, co-ordinated engagement activities including events which meet all statutory, regulatory and NHS requirements and align with the priorities of both SI and.

Coventry

As an Improvement Communications and Engagement Officer, I work as part of a dynamic team in delivering an effective service supporting Sustainable Improvement (SI) to deliver high quality, professional, co-ordinated engagement activities including events which meet all statutory, regulatory and NHS requirements and align with the priorities of both SI and.

• Providing first point of contact for enquiries (from both internal and external stakeholders) via telephone and email
• Gathering information, managing and prioritising enquiries so that they are dealt with accurately and promptly, referring onwards or responding to directly, as appropriate
• Networking and building relationships to develop knowledge of the organisation and its stakeholders, programmes and services in order to deliver highest standards of advice and service to internal and external.
• Creating and monitoring events using Eventbrite event management system
• Creating and maintaining comprehensive publications catalogue
• Monitoring stock levels of publications and organising replenishment

• The NHS Patient Feedback Challenge will provide an opportunity to radically transform patient experience, to spread this learning widely across healthcare systems, and reward those who are making this happen. The NHS.
• Develop a fully integrated patient experience measurement system that leads to continuous improvement cycles
• Create wholly patient focussed organisations
• Encourage spread and adoption of positive patient experience practice within and across organisations
• Develop sustainable approaches that live beyond the initial programme

Maintain, develop and use MS Access database. All financial aspects including purchase orders & invoicing.Arrange travel and accommodation.Maintain and develop the team intranet site.Organise and co-ordinate team meetings and events.Develop and maintain relevant, accurate and secure systems e.g. filing, databases and spreadsheets.Prepare written and.

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