Kally Trahearn Email & Phone Number

Coventry, United Kingdom

As an Improvement Communications and Engagement Officer, I work as part of a dynamic team in delivering an effective service supporting Sustainable Improvement (SI) to deliver high quality, professional, co-ordinated engagement activities including events which meet all statutory, regulatory and NHS requirements and align with the priorities of both SI and NHS England.In particular I: Manage the SI event support function including managing SI events budgets Manage and answer all enquiries that come into SI enquiries inbox Support teams to ensure that the portfolio of engagement tasks/projects is planned, managed and delivered effectively Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally

Coventry

As an Improvement Communications and Engagement Officer, I work as part of a dynamic team in delivering an effective service supporting Sustainable Improvement (SI) to deliver high quality, professional, co-ordinated engagement activities including events which meet all statutory, regulatory and NHS requirements and align with the priorities of both SI and NHS England.In particular my role includes: Manage the SI event support function including managing SI events budgets Manage and answer all enquiries that come into SI enquiries inbox Support teams to ensure that the portfolio of engagement tasks/projects is planned, managed and delivered effectively Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally

• Providing first point of contact for enquiries (from both internal and external stakeholders) via telephone and email• Gathering information, managing and prioritising enquiries so that they are dealt with accurately and promptly, referring onwards or responding to directly, as appropriate• Networking and building relationships to develop knowledge of the organisation and its stakeholders, programmes and services in order to deliver highest standards of advice and service to internal and external stakeholders at all levels• Creating and monitoring events using Eventbrite event management system• Creating and maintaining comprehensive publications catalogue• Monitoring stock levels of publications and organising replenishment• Organising resources and supporting materials for events, arranging courier to deliver resources to venue (via online booking system)• Reconciling invoices• Accurately maintaining CRM system• Analysis of Stakeholder Survey results and preparation of report for Head of Department

The NHS Patient Feedback Challenge will provide an opportunity to radically transform patient experience, to spread this learning widely across healthcare systems, and reward those who are making this happen. The NHS Patient Feedback Challenge is backed by a £1m challenge fund which will support the development of ambitious demonstration sites that:: •Develop a fully integrated patient experience measurement system that leads to continuous improvement cycles •Create wholly patient focussed organisations •Encourage spread and adoption of positive patient experience practice within and across organisations •Develop sustainable approaches that live beyond the initial programme

Maintain, develop and use MS Access database. All financial aspects including purchase orders & invoicing.Arrange travel and accommodation.Maintain and develop the team intranet site.Organise and co-ordinate team meetings and events.Develop and maintain relevant, accurate and secure systems e.g. filing, databases and spreadsheets.Prepare written and numerical reports for the team

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