Ronny Mikha Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas Metropolitan Area

A personable Pit Supervisor\Casino Scheduler who ensures game integrity while creating an entertainment atmosphere for guests and opportunist; Giving more through genuine polished service by following the CORE Values which include Conscience, Courageous, Compassion, & Community; Inspiring CoStars thru recognition and developing areas of opportunity; When functioning as a High Limit Pit Supervisor, the responsibilities include:• Generating Manual Ratings & Rim Card Transactions for High Limit & Reserved Play• Verifying & validating bankroll from previous shift & Assisting Pit Managers• Ensuring that all games move at an appropriate pace while enforcing performance standards, policies and procedures• Promoting positive guest relations providing a good gaming experience by answering questions, resolving disputes, locating beverage servers, comping, etc. • Encouraging rated play and tracks players, noting buy-ins, length of play, win/loss and average bet & developing player’s card for new guests• Fulfilling pit accounting procedures such as fills, credits, marker transactions, MTL, & Title 31• Providing exceptional guest service that differentiates us from the competition & responding to inquiries from Co-Stars or guests• Writing effective reports and memos & Communicating effectively in one-on-one, small group, and large group situationsWhen functioning as a Casino Scheduler, the responsibilities include:• Assisting in the preparation of the weekly schedule for each shift based on business needs & entering changes as necessary• Accurate and timely tracking of employee PTO, special requests, FMLA/ADA, time and attendance & recording payroll information• Responding to employee questions or concerns & maintaining complete confidentiality of all company information at all times• Enthusiastically supporting, actively promoting and demonstrating superior customer service• Providing training & support for CoStars through Yearly Module Learning

San Diego, Ca

Extraordinary adept influential Dual Shift Lead with huge background in ensuring guest satisfaction and employee productivity. Developed & Implemented the Viejas Mentorship Program; Train & assess Table Games Floor Supervisors & Dealers with a consistent training message to guide the team to success; Setting the standards for being leaders at Viejas. The mentor program assignments are supplemental to the position. When functioning as a Shift Lead, the responsibilities include:• Leading, developing & directing the work of the Table Games operations staff• Observing guest interactions & resolving guest disputes• Partnering with Marketing and Player Development to foster guest interest with focus on retaining current valued players and attracting new players• Managing & maximizing table games revenue through effective schedule & proper game selections• Processing of jackpots & issuing tax documents• Ensuring gaming security and compliance with internal controls and procedures while preserving game integrity• Monitoring efficient operation & service of all Table Games• Verifying, Issuing & Redeeming Markers for our credit guests• Verifying, Authorizing & Issuing NNC (Non-Negotiable Chips) aka Free-Play Cash & Food Comps• Coaching & Evaluation of Table Games Operations Staff using HalogenWhen functioning as a Floor Supervisor, the following additional duties are fulfilled: • Supervision of a specified group including up to 8 Table Games within the casino pit• Interacting with guests & establishing personable guest relationships• Overseeing the conduct of the games and enforcing compliance with policies/procedures and gaming regulations• Upholding the integrity of the table games & operations as a whole• Evaluating patrons' play by using a player rating system through Bally’s CMP (Table View) & estimating win/loss records on games• Evaluating, coaching & developing performance of Dealers• Generating daily game & team member performance reports

Erie, Pennsylvania

Immensely knowledgeable, resourceful and energetic Floor Supervisor with in-depth background in directing & overseeing the activities of a gaming section; Supervised dealers as well as the operation and conduct of any table games to which he/she is assigned; Responsible for the accuracy and maintenance of bankrolls; Monitored all procedures governing the opening and closing of games and shift changes; Supervised the performance of dealers to ensure efficient gaming operations during a shift; Completed guest ratings necessary to track pertinent gaming data relevant to the patron’s gaming profiles through IGT (Table Touch); Ensured games are supplied with adequate and operable equipment; Ensured that all Pennsylvania Gaming Control Board rules and regulations, as well as internal controls and policies and procedures are adhered to; Promoted positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times; Reported violations of approved policies, procedures, internal controls and regulations of the PA Gaming Control Board through their chain of command; When functioning as a Floor Supervisor sitting in the box positions on a Craps game, the following additional duties were fulfilled: Directly responsible for notifying the Floor Supervisor standing floor at the craps game about the accuracy of pay-offs, currency changes, color changes, betting minimums/maximums and the policies and procedures are being adhered to by the dealers that are assigned to the game; As part of insuring the integrity of the game, monitored dealers for proper verbal announcement (book) of all wagers on the game; Verified the accuracy of the currency to gaming chips conversions; Notified the Pit Manager of any and all irregularities or suspicious activity on the game; Monitored compliance of all approved policies and procedures and reports deviations to the Pit Manager if observed.

Detroit, Mi

Exceptionally gifted, creative and efficient Gaming Supervisor with unsurpassed professional excellence; Supervised the operation and conduct of the designated table games; Taught & coached team members in gaming techniques, company rules, practices, and procedures; Oversaw & evaluated job performance of subordinate staff; Initiated and participated in team member disciplinary; Managed performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests; Communicated professionally; Made each interaction memorable by modeling the expected standard of behavior to provide unparalleled customer service; Visually inspected all equipment relevant to the game; Participated and supported company marketing events and promotions; Promoted and maintained the highest level of customer service to all guests while staying alert to their needs; Responded effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service; Resolved guest complaints within scope of authority; Handled & preserved confidential information; In-depth familiarity of Title 31 reporting requirements; Excellent organizational skills & a outstanding gift to multi-task while not sacrificing precision or attention to detail.

Detroit, Mi

Remarkably talented dynamic Gaming Dealer with over four years maturity; Thoroughly versed on rules of games of chance & dealing thousands of hands in:• Blackjack (Regular Blackjack 6 deck/8 deck/etc. including variations such as Single Deck Blackjack, Spanish 21®, Super Fun 21®, High Tie Blackjack™, Perfect Pairs™. Monopoly® Blackjack™)• Baccarat (Mini, Midi, Big Baccarat, & EZ Baccarat® w/ Dragon 7™)• Live Poker (Texas Hold-Em, Seven-Card Stud, Omaha Hi-Lo, Tournament) • Roulette• Craps• Pai Gow Poker Progressive™ Jackpot• Specialty Games including Caribbean Stud® Poker, Let It Ride Bonus® with Three Card Bonus™, Three Card Poker®, 2-Way Monte®, Texas Hold 'Em Bonus™ Poker, 3-5-7 Poker®, 2-5-7 Poker®, Four Card Poker®, Ultimate Texas Hold'em™, & Big Six WheelEnsured & practiced that all activities will reflect procedure, protection, & control; Verified accuracy of fills, credits, openers/closers, & marker transactions; Meticulously exchanged cash or markers for chips; Precisely paid winning bets, collected losing bets, & acquired commission based on game dealt; Ability to work independently and successfully in a high-performance team environment; Handled difficult customers with diplomacy & always enlisted the aid of management to supervise exceptional situations; Related well with diversified groups & personalities; Greeted customers with a welcoming smile & invitation to play; Maintained a helpful and courteous atmosphere; Satisfied guest requests & complaints; Made each interaction memorable; Exceptional comprehension of MGM Grand Detroit & Michigan Gaming Control Board (MGCB) regulations & policies as well as within the framework and intent of the MGM Grand Mission Statement; Profound dexterity to maintain a flexible work schedule; Uncommon capacity to work in a fast-paced smoking environment, under short time constraints, and within established deadlines; Neat & well groomed appearance.

Degree In Progress

Diploma