Develop custom coding solutions for complex design challenges, enhancing website functionality and user experience across diverse CMS platforms.Streamline website hosting by consolidating plans, resulting in substantial cost savings for clients and the company while maintaining performance.Swiftly diagnose and resolve critical website issues, including DDoS attacks and display problems, ensuring uninterrupted online presence for clients.Partner with design team to implement seamless website edits and maintenance, fostering strong client relationships across various industries.

Designed and implemented a video dashboard for Code Labs adult training program with a responsive video lesson page for PC, tablet, and mobile screens, ensuring accessibility.Utilized Prisma, PostgreSQL, Next.JS, Typescript, and Tailwind CSS to create dynamic, reusable components.Created efficient database queries to improve code readability and maintainability.Participated in Agile processes, including stand-ups and sprint planning, to maintain project momentum.

Analyzed SQL reports to identify shopping trends and discrepancies, uncovering fraudulent behavior.Coordinated with managers, loss-prevention teams, and law enforcement to process criminal cases.Identified a fraud network across seven states, leading to significant legal actions.Tracked fraudulent firearm purchases, resulting in collected payments and forfeited merchandise.Removed illegally purchased weapons from circulation, enhancing public safety.

Analyzed and interpreted sensitive data to identify fraud patterns, preventing $800,000 in losses.Utilized company and third-party tools to detect and mitigate fraudulent online and phone transactions.Developed expertise in fraud detection, contributing to a safer transaction environment.

Resolved Nook customer issues, enhancing user satisfaction and loyalty. Handled cashiering, ensuring accurate transactions and efficient service. Stocked shelves, maintaining organized and appealing displays. Assisted customers on the sales floor, providing knowledgeable book recommendations.

Expanded webstore product range and improved organization, boosting ship-to-home sales significantly.Managed social media to promote events and enhance community engagement, driving measurable interaction.Analyzed sales data to identify trends, optimizing product offerings and increasing overall revenue.Collaborated with team to develop marketing strategies, resulting in enhanced brand visibility.Implemented customer feedback to refine online shopping experience, improving customer satisfaction.

Managed high-volume customer calls, expertly resolving issues and driving sales through effective upselling of products and credit cardsDelivered exceptional customer service, swiftly addressing order problems and inquiries to ensure client satisfaction and retention.

Provided information and customer service to current residents, incoming callers, and authorities when needed. Organized inventory using software programs, and sorted mail for residents.Publicity Chairperson