- Manages Social Media Platforms and Facebook ads- Creates engaging content and marketing materials for Home Care agencies - Provides virtual HR Support and Training to Home Care employees

- Creates engaging content for the targeted audience- Utilizing social media analytics tools like TikTok Creator Studio and YouTube Studio to track and analyze key performance metrics, driving data-informed decisions- Creates engaging YouTube thumbnails to gain audiences- Does voice-over to various kinds of videos- Responsible for growing social media followers and securing brand partnerships- Responds timely to the audience via messages and comments to boost engagement

• Facilitates leadership training programs for supervisors and managers• Creates leadership development programs for agents and entry level employees• Works with LMS Administrators to generate OD Business reports• Collaborates with HR operations on employee engagement• Collaborates with operations to address learning needs via TNA• Conducts Interview Skills Training to hiring managers to hire for the best talent

• Manages existing training content for the Listings and Content Management Team• Conducts uptraining and refresher trainings for agents• Works with Line Leads to address training needs of the department• Handles a team of quality analysts and identifies opportunities within the department to come up with up trainings for the department

• Supports and handles a team of ASD analysts• Provides coaching and mentoring to ASD analysts for performance improvement• Conducts monthly performance evaluation to ASD analysts• Facilitates uptraining to ASD analysts according to the learning needs of the department

• Troubleshoots and resolves technical issues for Teletech agents and other employees• POC for operations readiness tests for project managers• Trains new hire Indian ASD technicians virtually• Conducts TNA for the AtHome Service Desk team• Creates training materials for AtHome Service Desk team

• Mentor, develop, coach trainers• Conduct training observations and feedback sessions for trainers• Conduct triad coaching sessions with trainers• Track training completion of client mandated up-training courses and self-paced courses• Conducts weekly coaching with trainers to check monthly goals• Oversee new hire and nesting classes• Develop training materials for pilot classes• Sync with operations managers and quality supervisors to identify training needs• Hiring personnel for the training team; conducts interviews and assessments for trainer applicants

• Mentor, develop, coach trainers• Plot and schedule new hire and OD classes• Partner with operations and product training teams to drive performance by TNA and facilitating supplemental trainings• Run leadership courses (LEAD First, QBQ, FLEX Coaching) for operations team leads and senior leadership team• Facilitate new hire and other OD classes as needed• Hiring personnel for the training team; conducts interviews and assessments for trainer applicants

• Run New Hire QuEST classes; coach and develop trainees• Run Learner’s Guild classes for all employees (up training)• Mentor new trainers in the department• Create new training materials as needed; develop existing training materials as needed

• Run PST classes for new hires• Handle agents during nesting; coach and develop agents to be endorsed to production• Run supplemental billable trainings mandated by the client

• Run New Hire QuEST classes; coach and develop trainees• Run Learner’s Guild classes for all employees (up training)• Create new training materials as needed; develop existing training materials as needed

• Resolve billing and technical concerns of customers• Hit target KPIs