Kalpana Devi Email & Phone Number

Bengaluru, Karnataka, India

 Enable value delivery to various business and technology domains by undertaking sourcing, modelling and integration of data to Raw Source Data Store (RSDS) / Enterprise Data Warehouse (EDW) in an efficient and secure manner for consumption by the end users. Ensure impacts on RSDS/EDW and its downstreams are identified and mitigated/resolved due to any changes on upstream systems Manage and prioritize the flow of work for RSDS/EDW through the EDIA Domain – Front Door Accountable for delivering any new requirement or enhancement on APS910 regulatory reports ensuring the Bank is compliant as per APRA regulations Continually engage with the technology and business stakeholders to build and maintain a healthy product backlog representing what is valuable to the customer Ensure that the product backlog is prioritized, visible, transparent and clear to all squad members thereby being a voice of the customer in the squad Fosters collaboration to create a high performing and multi-disciplinary squad across multiple geographies by setting the right direction and guiding them on 'what' to ensure customer value is being delivered Manage changes to the backlog due to competing priorities and complex stakeholder landscape to stay on track Ensures that the work is strategically aligned to the Tech Area mission and engage with other Product Owners to align and manage interdependencies Drive/participate in agile ceremonies like backlog refinement, daily stand-ups, sprint planning and help in defining acceptance criteria of the stories

 Optimise end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products and propositions Demonstrates in-depth insights on Enterprise Data Warehouse (EDW) and acts as an advocate, enhancing the Business and Technology stakeholder experience by challenging the status quo to put the customer first Explore Business needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate Actively promote value add material, workshops, and communications across the Tech Area Partner with the Product Owner to validate requirements and priority ensuring alignment to Business value Implement a culture within the Tech Area encouraging best practices around reviews, quality and documentation, estimates and continuously review demand Identify opportunities for continuous improvement and drive them to execution Work with the squad members to identify, create and update user stories based on the prioritised features, taking into account the business value

Bengaluru

Established the Governance function in Data Services around the ANZ Delivery Framework, Service Transition and Change Management. Technology Data Engagement point of ANZ Delivery Framework (ADF) for Data initiatives and releases. Guide and support the Delivery team in both waterfall and agile approach to adopt the right path in the ADF. Review and approve the ADF Quality checkpoint artefacts from an operational readiness perspective on behalf of Data Assurance function.Chair the Data Business Review Board (BRB), to assess and authorise technology change activities based on the impact, and risk of impact, that those activities introduce to the business services provided by ANZ.Responsible for applying a structured methodology, assess the change impact and create change management strategy. Conduct Brown Bag / training sessions on ADF and ITIL Support model and process (Change Management, Service Transition, Incident Management, Problem Management etc)Continuous improvement implemented for the Enterprise Data Warehouse (EDW) support group:• Standard Changes created – 66% reduction in issue resolution time, 63% reduction in support team efforts, reduced the backlog scenario by 2 days and a cost saving of $1200 AUD per instance• Introduced Break and Fixes - reduced effort by 50% resulted in cost saving of $800 AUD per instance• Work Request Templates created - reduced effort by 20%.• Automation of SDM reports via Xtraction Tool - reduced effort by 75% • Process Check Lists – Improved quality of change records by 50%• Introduced a new system “Appn.Data” to SDM change records to align with the Tech Data Asset OwnershipLead the Scheduling function for Data Services. Provide Scheduling services for all Data projects and releases by designing and building jobs by using Control M Automation tool for all the Data applicationsSuccessfully managed the Control M Version Upgrade from V7 to V9 for Data applications

Bengaluru, India

Manage end-to-end process of Service Transition for New or Modified IT Services into production in order to enable ongoing security, stability and supportability of ANZ Technology services globally. This involves governance and quality assessment throughout the Delivery life cycle to ensure the services can be operationally managed and supported in line with agreed performance standards.Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements.Ensure appropriate testing, implementation and back-out plans are completed and agreed in order to obtain approval to implement the technical solution in production.Manage and mitigate risk for the projects during the release.Act as the conduit between technology project delivery and operational support teams to ensure supportability of new services moving into the production environment keeping ensuring business needs and customer experience at the centre. Conduct Production Transition open-doors sessions and workshopsProduced process documents, work-instructions, process presentations, FAQsReceived Take Charge & Excel award for striving Outperformance – May 2016, Jan 2016, Jun 2015, Feb 2015, Aug 2014

Bengaluru, India

Responsible in assisting and supporting the Head of Strategy and PMO, India; liaise with various business units, stakeholders, other transformation teams and legal/regulatory groups across the bank. Manage Operations and Workforce transition across Regional Hubs – Bangalore, Manila, Chengdu and Fiji in collaboration with Melbourne. Conducted health checks across multiple locations to ensure all Statement of Work (SoW) and Service Level Agreements are updated and relevant. Maintain risk register using appropriate systems and highlight high and extreme risks.Collaborate with the Technical and the Business partner project managers to track the Portfolio health (schedule & budget) and provide support wherever requiredReceived Take Charge and Excel award for outstanding outperformance – Feb 2010, June 2011

Bengaluru, India

Support the India Management Team (IMT) through the analysis of the operational performance, customer experience, and risk management data to facilitate the development and production of scheduled and on-demand reporting packs in an accurate and timely manner.Analyse, interpret and highlight variances providing input into issues and emerging trends.Responsible to derive information on the finance, overhead cost for the organisation, share comparison report with analysis, traffic light report, hot spots etc.Received Take Charge & Excel award for my contribution in Bengaluru Operation Shift Rotation Project - Nov 2019

Bengaluru, India

Quality Assurance (QA) for ESANDA Finance processes – Finalisation, Investigation, Customer Service and Settlements for customer contractsRegular analysis of QA results to identify error trends and make recommendations for solutions to reduce or eliminate individual or systemic errors such as training, error such as training, error-proofing the process etc. Capture knowledge and train the team using appropriate methodology with quantified metrics to show the effectiveness.2 Kaizens implemented which resulted in 50% reduction in errors and query cases. ABCD (Above and Beyond the Call of Duty) award consecutively for 3 moths – Jan, Feb and March 2008

Bengaluru, India

Work in ESANDA Finance – Finalisation, Investigation, Customer Service and Settlements for customer contracts.Prepared RICS (Regular internal Checks) and SOX (Sarbanes Oxley) reports. These are audit reports that go to Melbourne on a monthly basis and are a part of the Quality Audits.Hands on experience on General LedgerProcess Excellence award in Apr’07 and ANZ Trend Settler award in Dec’06

Bengaluru, India

Set up General Insurance Policies (Auto and Property) for Canadian Customers.Perform Risk Analysis of the customers before providing insurance.Ensure customer satisfaction during calls providing all information accurately

Master Of Business Administration (Mba),, Human Resources Management/Marketing

Bachelor Of Applied Science (B.A.Sc.), Computers