Service Fulfillment Division• Contractor management of Outside Plant (OSP) contractors for provisioning FTTH and EnterpriseService New Connections.• Maintaining KPI (SFI) and monitoring the delivery of VoIP, IPTV and Internet services over FTTH.• Installation and configuration of ONT (Huawei and ZTE).• Issue site instructions and materials to subcontractor.Planning Division • Evaluate field conditions and coordinate with team to design fiber routes and installation of FTTH, FTTP & Ethernet.• Perform field surveys, field audits for telecommunications utility subcontractors and construction crews.• Responsible of Safety oversite of construction activities.• Conduct PAT and quality control assessment for implemented projects.• Survey and identify, the OSP routes and its potential customer connectivity.• Ability to support technician activities such as Jointing of Fiber Optic Cable, Machines splicing, troubleshoot and repair fiber optic.

Service Assurance Division• Maintenance of OSP network (Copper, FTTH and LTE)• Provide technical support to the field teams using NMS (n2000 – ZTE and U2000 – Huawei)• Monitor network alarms.• Work with IMS, LDAP, IPTV interfaces. • Troubleshoot the Copper, Fiber of LTE network issues.• Provide support in managing customer complaints and provide assistance, report the course of action taken to the stakeholders and meet their expectations both internal and external.• Manage and handle 24*7 Telephone hotline from our partners, customers and other internal team members regarding technical issues, reporting, testing, and enquiries related to telecommunications services as a priority.• provide the reports in the formats required including root-cause analysis (RCA), Ad -hoc reports and customized system-based reports when required.• Cleanse and manage OSP data in Database system (Clarity)

Thinking out of the box and being creative and do work smart• Power and AC Unit• Master Control Room (MCR)• Studios• Production Equipment Maintenance Unit• Transmitter maintenance unit

Electronic circuit trouble shootingMicrocontroller programming for PIC Microcontrollers (Assembly and 'C' Languages)Programmable Logic Controller (PLC) programming (Ladder language)Design PCB using ORCAD softwareComputer Trouble shooting