Kal Parekh Email & Phone Number

Washington, Dc, Us

Dublin 2, Ie

• Chief Operating Officer for Client accounts generating $100M+ in annual revenues. Client facing leader accountable for all commercial and finance matters such as deal shaping, client contract negotiations, engagement pricing for Consulting and Outsourcing Services, and resolving client escalations. • Multi-year commercial client account leadership assignments included: Verizon, Marriott, Johnson & Johnson, and State of Virginia. • Lead account operations for account team of 1000+ global resources; assisted in Business Development, Sales Pipeline Management, and lead client and supplier facing contract negotiations, addressed Client escalations, managed client expectations, and performed Quality Assurance of services to client.• Member of solution and services team to migrate clients to AI by leveraging partner-based deployment of third-party AI solution in customer call centers - i.e., routing of customer calls to best available agent. • Management of client relationships and contract commercials resulted in doubling of account revenues from $100M to $200M per year; thus, achieving coveted “mega-diamond” account status within the company.• Negotiated and closed over 80+ consulting and outsourcing contracts per year; and provided commercial leadership for over 500+ Consulting engagements with cumulative services portfolio value of over $1B.• Delivered multi-year growth of profitable sales and revenues by optimizing each component of client service delivery value chain for a portfolio of Consulting (Strategy, Management, Technology,) and Business and Infrastructure Outsourcing services. • Lead multiple company-wide strategic initiatives on increasing project profitability & published multiple internal white-papers in the areas of efficient client commercial account management and client account profitability improvement.

Blue Bell, Pennsylvania, Us

• Lead Service Excellence Task Force to remediate eight under-performing multi-year complex Outsourcing programs. These engagements had a total contract value of over $200M. Remediated underperforming engagements by making the engagements profitable & in the process increased client satisfaction.• Lead integration of two internal business units: Global Outsourcing and Infrastructure Services, to create single business unit that was comparable to a standalone Fortune 500 company with over $2 billion in annual revenues and over 27,000 employees globally – this integration delivered annual savings of $70 million annually for the company and optimally positioned the company to be the provider of choice in End-End ITO (Desk-top to Cloud) and BPO services.• Successfully completed Lean Six Sigma Black Belt (LSSBB) Certification; Implemented 5 LSSBB projects that generated ~$45 million in efficiencies over 3 years. • Collaborated with external partners to re-engineer field workforce service personnel of 2,600+ by reengineering and implementing efficient scheduling and efficient routing of field technician.

Basking Ridge, Nj, Us

• Lead formation & implementation of world-class Strategic Ventures and Alliances (SVA) Team to increase revenues & reduce costs through non-traditional channels such as investing in strategic ventures, alliances, and partnerships. Executed multiple partner agreements that were expected to generate more than $75 million in revenues over three years. • Successfully launched a Value-Added Reseller (VAR) program in the marketplace with a prominent equipment manufacturer to distribute products and services –full ramp this program generated $15M+ in annual revenues.

Basking Ridge, Nj, Us

• Lead successful divestiture (carve-out) of three non-core business units that resulted in increase of over $70M in cash. Divested businesses were as follows: Business Internet Unit sold to Allegiance Telecom; Shared Tenant Services Unit sold to Cypress Communications; and PBX Install & Maintenance Unit sold to Allegiance Telecom. • Delivered an alternative strategy for Western Europe Operations to Senior Marketing and Sales Management teams. Primary focus of strategy was to reset, re-focus, & re-energize the direction of Western European operations and to nurture the unit to profitability. • Delivered five-year corporate annual strategic plan to potential investors & acquirers which resulted in company being acquired for $6B by Verizon Communications.

London, Gb

• Lead delivery of Private Equity & Transaction Advisory Services to clients in e-Commerce, internet, and telecommunication industries. • Services delivered to clients included - Mergers & Acquisitions Services, Business Valuation, Confidential Information Memorandum (CIM) with integrated current and pro-forma financial statements for client companies for purposes of soliciting capital in private equity market• Developed Discounted Cash Flow/Financial Models to evaluate optimal capital structures.

London, Gb

• Closed $26 million of consulting services. Key proposals efforts included: Launching US based telecommunications business that included end-to-end organization design and implementations of back-office operations, customer billing process Improvement, & salesforce automation.

Basking Ridge, Nj, Us

• Lead delivery of Long Distance Calling Business five year Strategic plan to achieve 25% market share for the company. Directed quarterly company-wide “competitive war-game” simulations for all executives in the organization to develop competitive readiness.

• Developed and delivered execution plans for global market entry strategies for US multinational corporations through the use strategic alliances, joint ventures, and Acquisitions targeting the Far East markets. Lead extensive fieldwork in Hong Kong, China, and India.Clients include: Mead-Johnson, TRW Automotive, Nokia, and General Cables.

Dallas, Tx, Us

• Increased profitability of 20 million residential customers billing less than $10 per month by implementing innovative cost reduction initiatives such as bimonthly billing, automated customer service, and automated bill adjustments. Saved the company $120M/yr without compromising customer service or satisfaction.

Murray Hill, Nj, Us

Marketing Manager, Consumer Markets Basking Ridge, NJ• Developed and implemented initiatives to increase profitability of serving 30 million long-distance service customers that bill on average less than $10/month (“low biller segment”). • Implemented Bi-Monthly billing that reduced annual bill production and collection cost by 50% (or $30M/year) and in addition, with implementation of bi-monthly billing, reduced customer service calls to customer service centers thus further reducing cost to serve low-biller customer segment.Senior Analyst, AT&T Bell Laboratories Basking Ridge, NJ• Designed and launched patented Interactive Telephone Networking service for consumer low billers segment – USPTO patents EP0717545 & CA 2164531.

San Jose, Ca, Us

• Production Control Manager – Managed the production of Logic Semiconductors. San Jose, CA• Semiconductor Product & Test Engineer – Programmed Semiconductor tester on the production floor.

Master In Business Administration (Mba), Finance

Master Of Science - Ms, Electrical & Computer Engineering

Certificate, Executive Mba

Certified, Lean Six Sigma Black Belt (Lssbb), Unisys Executive Leadership Program

Chartered Financial Analyst (Cfa)

Bachelor Of Science, Dual Major - Electrical Engineering & Computer Science