Kalpesh Barot Email and Phone Number

Looking collection of 90 days plus accounts in Mahesana and Himmatnagar Region

With great ambitions, focused mind and able intellect, Mr. Kalpesh Barot is treading steadily towards the zenith of success. A highly ambitious, proficient and resilient professional, Mr. Barot has explored various facets of his realm. Being in the industry for over 10 years, he has not only proved his potential as an unconventional professional in Credit & Collection field but has also evolved as an organized leader. His strong hold in executing a task and his uprightness in leading a team makes him a leader to vouch for in future. His mettle is rightfully reflected in the number of awards and recognitions he has earned over the years. It is his persistent nature to perform that has earned him Best Employee of the Circle for two times. Mr. Barot has also been recognized and awarded four times as Best performer for Q-2 to Q-4’ 11 and Q-1,2 in 2012. He also got Value Star from CSD head for achieving 98% of Gujarat Circle collection on first month of the Post-paid launch. His precision in work and the amount of buoyancy he shows is unmatchable. His expertise outruns the number of years he has spent on the professional turf. A self-motivated individual, he has shown great promise of leading the way in the future as a trailblazer. He has been instrumental in assuring quality by keeping a keen eye while monitoring the process and has been stout in handling materials. His extremely defined communication skills are quite evident with the way he handles daily information and ensure that he coordinates all the details to various teams under different department. He was last employed with Sistema Shyam Teleservices Ltd (MTS) (Feb11’-Apr15) as Senior Specialist-Customer Service Delivery. He was responsible for credit and collection for Gujarat circle. Here, he was taking care of buckets for Ahmedabad and Gujarat circle and was involved in collection process in order to maximize cash flow and minimizing bad debt.

Department : Customer Service DeliveryRole : Acquisition Support Management. (Activation and AV/CV)

Executive-Collection and RetentionI was handling 0-30 and 30-60 collection of residential and SME customers.I was handling 0-30 and 30-60 bucket of retention.Drive customer retention voluntary/Involuntary.I was handling barring and unbarring of the customer mobile no.I was handling provisioning of value added services, activation and de-activation of VAS.RCC- Front end Executive.I was also handling all front end activities at ARC. Handling Front desk to walk-in & give efforts to satisfy the customer.Preparing Daily Activation Report & Maintain for the next month Target.Attend all kind of customers & solve their query, complaints & request at the earliest level.Promote Post-paid & Prepaid business.Promote the use of Vas products to walk-in customers.