• Working on several projects for renowned clients like Sony Pictures, Viacom18, Tatasky, Moby Group(Middle East), Econet Media Ltd(South Africa) etc.• Ensuring successful cut-overs and go live. Managed Projects in terms of Resources, Deliverable, SLAs & Budget- BMS Implementation & Training- Application Integration Projects- DB Migration• Involved in activities liked Planning & Implementation of Enterprise scale Projects• Collaborated with different work groups and departments to accomplish Requirements Gathering and Elicitation, preparing SOW, BRD’s and FRD• Involved in directing and controlling the processes, streamlining the Business Operations, developing procedures and establishing standards

ResponsibilitiesHandling In-house Implementation for Outsourced Projects Requirement Gathering from Internal users Basic testing of the Product & Coordinating with Users for Final testing Coordinating with Vendor to resolve the Queries/ Issues reported by UsersCoordinating with vendor & concern departments for Making product LiveProviding Training to users on Product functionality. Monitoring of Project Progress & updating the status to the Management Maintaining the Project related document such as BRS, Agreements, Release Note etc.Project UndertakenCRM: - It’s a Web base application specially designs for Brokerage Firm. It is used for capturing the client details at every stage from calling the customer till account opening. It also combines different modules such as Client Activation, Lead Management/Sales/Marketing & Customer Service to one single Platform Duration: - Dec 2009 till Date Aspect IVR: - It’s a IVR software. IVR Enables the caller to Interact more efficiently with automated Phone system, it also records the call so that one can listen the call for Quality purpose. Duration: - Dec 2009 till DateTradis: - Tradis is a comprehensive solutions suite for stockbrokers and traders, giving them absolute control over the entire trading process from order to settlement. Duration: - May 2010 till Date

ResponsibilitiesTake on Major clients Implementation.Requirement Gathering from clients.Co-ordination with Development Team for Requirement updating & Queries Check out individual team member’s tasks for the month and ensure that it is been achieved.Making sure that team members are following the deadlines.Follow up with Customer where current implementations are going on.Ensuring that customer’s, who are live, should use the application regularly.Calling customers on regular basis for any issues faced by Client.Discuss with manager for making operator live on Ticketvala.Submit Monthly performance report of the team members.Projects UndertakenEBus: - It’s a Web base application for Bus operators. It is mainly a ticketing software where bus operators can manage their ticket booking, Reports & at the same time their inventory will be open on Ticketvala.com for common people so that anyone can book the ticket directly through the InternetClient: - Mahasagar Travels, Kenson Travels, Konduskar Travels (40 + Client across Maharashtra, Gujarat, Madhya Pradesh & north India)Duration: - Jan 2008 to April 09 ECargo: - It’s a Web base application where operator can book & Dispatched consignment. Reports will be visible online for all executive so that anyone can keep a track on Particular consignment. Also they are providing accounting related & other reports for day to day activitiesClient: - Konduskar Travels Duration: - Jan 2009 to April 09

Join as a Software support Executive on November 2003, Promoted to Senior Support Executive in May 2006 & Manager – Project Implementation in May 07 ResponsibilitiesLeading the team of Software support Engineers.Direct Reporting to MDProviding software support, configuration, maintenance, and training for existing clients.Managing the Project that includes demo given at client place, requirement gathering, resource management, interaction with customers, software/ERP implementation, training, support & Post implementation support Testing of New Modules & Reports Co-ordination with Customer & Development team for issues & Requirements.Handling SQL & Excess Administration that includes installing database at Client site, Generating Queries, performance Tuning. Gained Hands on Experience on replication process Projects Undertaken (From November 03 to Jan 08)Showbizz (for Multiplex): - It is an end to end ERP solution for Multiplexes. It includes ticketing module, Cafeteria module, and Inventory module. These modules are connected to the Accounting module for a particular Multiplex & the same way all multiplexes are connected to their HO where data get merged & Balance Sheet get prepared automatically.Client: - Inox Leisure Ltd (Across India), Adlabs, Suncity -Haryana, Star Cinema – KolkataShowbizz (for Film Distributors & Production Houses): - It’s an ERP for film distributors, Exhibitors & Production Houses. Other than accounting module it includes modules for Print Inventory, Budget Module, and Reports etc. Client: - Yash Raj films, Yash Raj Music, Warner Bros., Inox, Dharma Production, Studio 18, UTV, Mukta Arts, Sony Pictures