Offering enables end-to-end visibility and a single pane glass for the IT landscape. AIOps 2.0 is a Unified Enterprise Operations Console, which meets the agile and continually evolving hybrid multi-cloud IT estate. It provides a one-stop shop for Enterprise users to manage their IT operations supported by rich analytics, intelligence and automation across the many disparate systems like traditional Data Centers and private and public clouds.Responsibilities include planning the execution of the roadmap, architecture & design, leading the development leveraging a cross functional team (UX, Engineering, QA, Security and compliance - 70 odd). First release was delivered on March 2020 and in a short span it has gain popularity and praise across hundred of accounts. Team uses cloud payload for it's development and adopted advance DevOps processes to gain complete visibility/transparency and above all the ability to rollout features into production on weekly basis. Deployment is all containerized and orchestrated using IKS and Openshift to support various support editions (Shared, Dedicated, OnPrem & Community)

Program was responsible to maintain one of the largest datalake to store all the relevant configuration items across 5 different asset types for the SO accounts across Geographies. After transition of the Engineering ownership to India, this program was gone through a complete makeover. Switching from traditional waterfall model development model to Squads based microservice (refactored) with end to end automated DevOps pipeline. Number of releases spiraled up from 10/year to 170/year and escalations has taken downward trend from 10 odd to zero in a month. Team comprised of 50 odd Engineers spread across 6 different countries, with an experience in the range of 2 yrs to 30 yrs. Impact: Geography expansion (from 2 to 5) and accounts from (800+ to 1500+). Total investment jumped by 108% YoY. Program has also launched inventory insights in EU to help accounts with correct reflection of their IT estate and billing accuracies

¥ Successfully transitioned the ownership of 7 components (JazzSM & Common components) to India Software Lab. Impact - Saving of 8HC and no escalation¥ Successfully transitioned the complete ownership of RXA from Krakow lab to India Software Lab. Released 4 Fixpacks and got 6 new adoptions for this component¥ Common components - This includes IBM Pre-req Scanner – 100% ownership, Tivoli Integrated Portal – 100% ownership at India Software Lab. Post transition successfully delivered the requirements of SCMAI, Omnibus Web GUI, ITNCM, Tivoli Flash Copy Manager.¥ Assumed the worldwide ownership of Deployment Engine (DE), a common component adopted by about 30+ Tivoli Products. The responsibilities include Release & L3 Management. Post transition, led the prioritization along with the stakeholders and delivered the required features to the adopters. Team has adopted better tools & processes (RTC, RQM, ITIL for incident/problem management & Callout) to improve quality, tracking & responsiveness. Innovation was demonstrated by delivering private DE to adopters which can help them avoid the challenges that otherwise face while sharing it with other Tivoli productsTransitioned the WMQ on iSeries mission to Mexico & Rochestor. I was involved in end to end planning and execution of it.

¥ As a WW Release Manager for JazzSM, I led the 1H, 2016 roadmap & priorities along with Architect & other stakeholder. JazzSM 1.1.3.0 release is on time. Key focus was on Deployment Experience, Currency updates, customer RFEs, Serviceability & accessibility. For better quality and agility, we improved the automation from 78 to 98%¥ As a Release Manager for JazzSM Install & Reporting services, delivered the content for 1.1.2.0 and 1.1.2.1 releases¥ As a WW JazzSM L3 Manager for the maiden release of JazzSM 1.1, my contribution was to establish the L3 process and team worldwide. This newly formed team was globally located (multiple locations in US & India) has successfully handled about 239 customer PMRs and 19 APARs with good c-sat¥ Managed the delivery 10 Fixpacks of the Deployment Engine (common component used by about 30+ products). Successfully adopted community model to beat the staffing challenges. Also instrumental in pulling down Customer incidents by 7% and problems by 75%. This was achieved by addressing the concerns highlighted by the root cause analysis on historical data. Team has also achieved 45% reduction in Fixpack cycle by prioritizing and getting a RQM & STAX based test automation in place. I was able to bring down the Executive escalation from 18 to 0¥ Team Lead, Worldwide L3 support for WMQ on System i - I was playing the role of a Team lead and was responsible for managing the support queue for customer PMRs (problem management record). I used to get involved in work distribution, stakeholder management, risk management/mitigation, connecting with development to improve the quality of deliverables by sharing feedback from the field. Participating into design reviews and architectural discussions. ¥ Visited Hursley labs to build understanding in WMQ on iSeries ¥ Bluetooth stack porting – I implemented the synchronization across the ported modules. This has helped bring down the initial handshake from several minutes to few seconds

¥ Led the global collaboration with ITE-SWG & ISL-IT to deliver enhanced RQM & STAX based adapter. This has been published as one of success story on W3Technical. Got recognized by RGM (ISL One IBM Award)¥ As a Deployment Business lead for the C&SI brand – responsible to lead the strategic goal related to deployment technologies used by the erstwhile C&SI brand. Demonstrated leadership by effectively contributing to about 7 releases from Capilano. We could improve the adoption for IM within the C&SI brand and this has helped improved brand's position within SWG wide ranking

¥ Lab SPoC for ABRL – Collaborated with WW L2 & L3 org and resolved their long running issues with ITM¥ Visited Fannie Mae onsite (US), to support the pitch for JazzSM DASH capabilities¥ Project Manage the End point Management improvements at HDFC & Tata Telecommunications¥ Project Manage the PoC of Siebel monitoring for Idea Cellular.¥ Assisted high growth market focus for Africa by planning and delivering Business Partner enablement for ADWEST on Maximo & TRIRIGA. This was greatly appreciated by "Director - SWG Africa Lab Services CoC and ISSW MEA "¥ Lab focal for ITSM customer engagements - assisted 15 pre-sales with overall influence significant revenue and assisted pipeline¥ Setup up a community "SWG Connect for Internal Customer" with 67 members worldwide, benefiting internal SO accounts on C&SI products. We also leveraged user feedback on product improvements. Team has handled about 14 discussions on various topics¥ Visited Shell @Huston for their implementation and deployment related requirements¥ Instrumental to revamped TUG Bangalore chapter by implementing changes to the communication model, created different traction for the techies. TUG Bangalore could have 100+ attendance¥ Citicorp Singapore – Conducted two courses “IBM WebSphere MQ V5.3 Programming Using Base Classes for Java (SW314)” & IBM WebSphere MQ V5.3 (SW312)”¥ Help create awareness about Service Engage by coordinating the first event of Service Engage in ISA, connected to about 75 attendees and 13 participants from 6 customers. Success of this event was jointly presented to the General Manager¥ Relationship Manager for Digital GlobalSoft (HP) -Primary liaison between IBM and DGS for the product service on OpenVMS platform. Main focus was on ensuring QoS, effectiveness of handling escalation, meeting the delivery milestones.

Beginning of 2017, I moved under new mission, IBM Services Platform with Watson. As a part of this mission, responsible for service integration, clients engagements, service integration test, identity and access management in hybrid cloud, compliance. Beyond this being a dev focal for content onboarding, release & product management. Played a role of technical lead for the launch of this platform. July 12th was the proud moment when IBM launched it's first Watson based services platform

¥ Led the tweet hour for JazzSM, being a co-panelist along with other two worldwide leaders. This event has resulted into 899 tweets and 277K impressions. This event got a place in the newsletter from VP, Marketing – System Middleware¥ Spread awareness about Bluemix by publishing blog on ISL community (600+ visits)¥ Led the team to create a social buzz for JazzSM. Overall activity was presented to functional VP and earned accolades for the scorecard created to track the effectiveness. The Scorecard was also reviewed by the worldwide Social team