Kalsoom Ali Email & Phone Number

Brierley Hill, GB

Brierley Hill, GB

Birmingham, England, United Kingdom

• Analyzing existing IOT-based Healthcare management solution. Mapping user journeys, identifying problems and suggesting practical solutions. Analyzing the functionality of existing wearable devices in the market and.
• Regular meetings with stakeholders to update about project progress and initiatives.
• Working towards defined KPI’s and documenting the project needs, objectives and solution design and backend architecture with use cases.
• Project management and scheduling
• Analyzing the existing data and developing a dashboard in Power BI for health analytics connected with Wearable watches and CRM system.
• Training and supporting staff for handling operations and assisting them in managing changes

• Established and optimizes 200 plus user stories for a live streaming platform for successful transitions and to achieve KPI’s.
• Led cross-functional teams in requirement-gathering sessions, ensuring alignment with business objectives and stakeholder expectations.
• Working as a bridge between IT, Marketing and business teams for requirement elicitation and project progress, and to ensure alignment towards common objective.
• Harnessed company's data, uncovered and utilized business intelligence tools to uncover key insights. Conducted data analysis to identify trends, create customer segments and support the launch of marketing campaigns.
• Improved resource planning and allocation by conducting journey mapping and root cause analysis for identifying bottle necks and performance constraints. Redesigning business processes through innovative ideas.
• Requirement elicitation of new digital products through stakeholder meetings, ensuring best practices in architecture design and overall development.

Islāmābād, Pakistan

• Drove projects to delivery, working collaboratively with cross-functional teams and vendors to fulfil project requirements.
• Assessed business and customer needs to determine specific project objectives, implementing structured plans for complaint-handling modules. Achieved deadlines and helped the business grow.
• Managed business operations, resolved complex issues, and delivered solutions within SLA’s.
• Overall project management of different digital platforms by keeping track through meetings progress checkpoints and module deadlines.

Islāmābād, Pakistan

• Identify, address and either resolved or escalated project issues related to different Customer relationship management systems (CRM).
• Used inventory management system to maintain accurate order records.
• Maximised customer satisfaction by resolving service issues promptly.
• Resolving customer complaints and taking feedback from them. coordinating deployment of new software's patches for the resolution of issues in a timely manner.
• Coordinated with development teams in delivering products, upgrading software and services according to change requests.

Masters Of Science In Digital Transformation, Digital Transformation

Business Intelligence, Power BI, Business Analytics, SAP Enterprise systems with Data modeling using Camunda, Change Management, Strategic.

Masters In Managemnet, It Management, 3.21/4

Activities and Societies: 1) Cost & benefit analysis of transport system. Analysis for the Stability of project according to the ratios of.

Bachelor Of Engineering In Information Technology, Information Technology, 3.31/4

Activities and Societies: Final year project consists of four major modules PCG (Phonocardiograph), ECG(Electrocardiograph), Fiberscopy.