I aspire to always provide a quality service, to engage in quality communication, pursuing quality interaction and learning within and from the environment with which my role interacts so as to deliver quality decision making every single time. Value delivery is at the forefront of my everyday to-do list.
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Country Sales ManagerHome GlowLusaka Province, Zambia
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Customer Service AccountantZambia Electricity Supply Corporation (Zesco) Mar 2023 - PresentLusaka Province, Zambia-Oversee all Customer Service Centers in lusaka west zone-Resolve Collection Errors-Implement debt transfers, credit transfers and correct misposts-Manage motor vehicle finance for fleet repair management for all zones in Lusaka North and South-Facilitate revenue collection by approving cheque payments within CRM system-Mitigate non-technical losses on the commercial front.-Prepare collections monthly reports -
Graduate Customer Service OfficerZambia Electricity Supply Corporation (Zesco) Jun 2019 - Mar 2023Lusaka- Formulate formulae's for Backlog Dismantling Report- Train senior staff on how to perform backlog dismantling report- Administer old and new contracts- Maintain customer Information (Database)- Resolve queries and complaints- Disseminate information that is useful to clients on all ZESCO related products and services
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Customer Services OfficerZambia Electricity Supply Corporation (Zesco) Mar 2017 - Jun 2019Mbala, Zambia- Introduce customers into ZESCO's Customer Relationship Management system.- Facilitate expedient and efficient response to customer complaints and queries.- Attend to all customer queries and complaints- coordinating customer base growth activities.
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Co-Founder @ C93 Collections DecorC93 Collections Decor Sep 2020 - PresentZambiaConverting the vision into present day reality one day at a time. -
Store ManagerSky Ways Convenience Store Jul 2010 - Dec 2012Johannesburg Area, South Africa- Customer Experience enhancement- Sourcing Suppliers- Prescribing profit margins- Regulating Inventory- Determining product mix- Customer interaction- Planning and implementing marketing strategy
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Resident AdvisorNew Invest Mar 2009 - Nov 2010Johannesburg Area, South AfricaAsset management,Inventory upkeep,Attend to customer complaints,Report structural defects to superior,Manage client relationships
Kaluwe Ndana Skills
Kaluwe Ndana Education Details
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Business Management -
Accounting -
Mpelembe
Frequently Asked Questions about Kaluwe Ndana
What company does Kaluwe Ndana work for?
Kaluwe Ndana works for Home Glow
What is Kaluwe Ndana's role at the current company?
Kaluwe Ndana's current role is Country Sales Manager.
What schools did Kaluwe Ndana attend?
Kaluwe Ndana attended Monash University, Acca Alumni, Mpelembe.
What are some of Kaluwe Ndana's interests?
Kaluwe Ndana has interest in Project Management, Scuba Diving, Reading, Photography, Sightseeing, Mountain Biking.
What skills is Kaluwe Ndana known for?
Kaluwe Ndana has skills like Creative Problem Solving, Critical Analysis, Business Relationship Management, Contract Negotiation, Team Building, Team Management, Teamwork, Motivational Speaking, Quality Auditing, Quality Management, Marketing Research, Corporate Branding.
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