System Administrator
Current• Supervising Office 365 tenant configuration and user account management to ensure seamless operations.• Dealing Microsoft Entra ID (Azure AD) for user identities, group memberships, and access controls.• Handling Exchange Online tasks, including mailbox creation, distribution lists, and email issue resolution.• Managing Microsoft Intune for secure mobile device and PC management.• Implementing SSO solutions for Office 365 to enhance user authentication processes.• Creating user-friendly guides and manuals for effective knowledge transfer.• Collaborating with cross-functional teams to streamline operations and enhance productivity.• Conducting technical analysis to identify system improvements and optimize performance.• Providing desktop support services to end-users, resolving hardware and software issues promptly.• Shepherding system upgrades and maintenance to ensure optimal performance.• Cooperating with the IT team to troubleshoot network connectivity problems.• Assisting in the implementation of IT security protocols and data backup procedures.• Guiding user training sessions on new software applications and tools.