Preparing personal and corporate income tax returns with a focus on small businesses and farms; specializing in tax planning and optimization. Creating tax advice content for company Facebook page. Office lead for clients participating in AFSC programs.

Met with clients in home or in place of business to prepare, file and advise on personal and corporate income tax. Maintained a client book of business, which I grew every year due to a high client retention rate of 98% on average. Awarded place on company incentive trip based on sales & retention rates.Trained new hires within first year of employment.

Generating new business with a focus on companies with IT needs. Successful in meeting potential new client engagement goals.Aided in developing and implementing new marketing strategies.

In house account manager, focused on growing client base with e-commerce. Maintained lucrative ongoing client relationships.Within 6 months became 2nd best business development employee.Created company website which is still in place today.

Successfully managed the activities of 4 team members in multiple areas.Improved service quality and increased sales by developing a strong knowledge of company's products and services. Resolved customer questions, issues and complaints efficiently.