• Ensure that parking and valet procedures meet expectations and established standards while maximizing profitability and minimizing financial exposure.• Ensure accuracy and compliance of daily time and attendance policies • Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies• Inspect and review all operations and functions. Confer and coordinate with Site Manager, Assistant Managers, and/or Valet Captains to ensure maximum customer… Show more • Ensure that parking and valet procedures meet expectations and established standards while maximizing profitability and minimizing financial exposure.• Ensure accuracy and compliance of daily time and attendance policies • Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies• Inspect and review all operations and functions. Confer and coordinate with Site Manager, Assistant Managers, and/or Valet Captains to ensure maximum customer satisfaction and optimum utilization of manpower and facilities. Show less

•Work with upper-level management by reviewing sales data to increase restaurant efficiency and profitability•Oversee daily unit sales by performing cashier reconciliations and correcting inconsistencies•Supervise employees with their duties, schedule all employees, and train new hires

•Anticipated guest needs and diligently worked to exceed them•Ensured a positive impact on operations by striving for customer satisfaction and operation efficiency

•Performed a daily cashier audit to review for any inconsistencies and addressed them with management to ensure its reconciliation•Conducted systematic reviews of Chick Fil-A at Oral Roberts University, ensuring that its food, safety, and sanitation procedures were in agreement with corporate standards

•Performed retail transactions, which included Pilates packages, yoga sessions, and health products•Checked clients in for yoga/Pilates classes •Confirmed appointments, answered phones, and scheduled/cancelled appointments•Advertisement duties and shop upkeep