The General Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives.

JC Residency,Kodaikanal From January 01.01.2011to July30.07.2012JC Residency, Kodaikanal is a landmark hotel on Convent Road JC Resideny is regarded as one of Kodai’s finest superior Hotels Desiganation : General Manager- Operations Reporting to : Managing director Duties & Responsibilities• Managing budgets and financial plans and controlling expenditure; • Maintaining statistical and financial records; • Setting and achieving sales and profit targets; • Recruiting, training and monitoring staff; • Planning work schedules for individuals and teams; • Meeting and greeting customers; • Dealing with customer complaints and comments; • Addressing problems and troubleshooting; • Ensuring events and conferences run smoothly; • Supervising maintenance, supplies, renovations and furnishings; • Dealing with contractors and suppliers; • Ensuring security is effective; • Carrying out inspections of property and services; • Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Hotel SarathaRajans MaduraiFrom February 2004 To January 2011Hotel SarathaRajans, In Madurai Is a One of the Best Business Class Hotel. Suite For Rooms And Corporate Companies Residential Meetings, ,Exclusive All-in One Multicusine Veg Restaurant,Ethnic Coolest Place for Coolest Sip Permit Room, Exclusive .Non- Veg Multicusine Restaurant Also Roof Top Garden Multicuisine Veg and Non Veg Restaurant.Designation : General Manager- OperationsReporting to : Managing directorDuties & ResponsibilitiesSupervising entire operations of the unit including F&B, Rooms division,Sales, HR, purchase, finance to ensure high quality of operating standards.Business strategy planning & analysis for assessment of revenue potential & Opportunities.Devising marketing strategies to tap/ explore greater market/ business Volumes.Ensuring customer satisfaction by achieving delivery of service quality Norms.Reviewing & interpreting the market trends/ client feedback to attune the Business strategies as per the guest requirements & expectations.Overseeing smooth implementation of brand standards so as to minimise gapsIn actual v/s required standards.Ensuring Cost Reduction in work process and achieving high degree of work Efficiency.AchievementsAchieved 60% Growth in front office & F & B Sales in6th year operationAble to bring down the complaint level nearly to five percentageEstablished wonderful rapport with various corporate companies thus bringing them backTo Hotel saratharajans, for future conferencesHealthy Rapport with Local MediaAdditional Responsibility for travel desk operationsMonths planned and executed5 food FestivalsFive New-year events9 Food Promotions12 Bar PromotionsAchieved Highest revenue Record of this PropertyDesigned staff Motivation Programmed calledDo More, Get More

Duties & ResponsibilitiesResponsible For The Entire Operations Of The Food And Beverage departmentHandling 1Restaurants, In Room Dining, Bar & Banqueting, Outdoor CateringPlanning, Desinging & Executing For Food Promotion, FestivalsBudgeting And Focusing For Future DevelopmentPreferred F & B Manager For The Local Catering Colleges To Be AModerator For Their EventsRecruitment And Training Of StaffShift SchedulingPerformance Management; Monitor Staff Performance And ProvideFeedback & Purchase And Control Of InventoryMonitor Revenues And ExpensesNegotiate Supplier Arrangements For Food And Beverage ProductsNegotiate With Clients For Use Of Facilities For Catering, Parties, Banquets, EtcControlling The Cost In All OutletsLiaison With Existing ClientsMailing To All Existing Clients About F&B ActivitiesMaintains Guest History & DatabaseMaintains Good Rapport With The External & Internal CustomersAnalyzing The Guest FeedbacksIntroduced New Concepts, Promotion In The F&B OutletsAn All Round Management ExperienceInvolved In Room Bookings

Duties and ResponsibilitiesMeeting All Walk-In Clients, Interacting With Them and Arranging Custom Made Banquet ArrangementsCo-Ordination with the Sales DepartmentPlanned & Executed For Big BanquetingLiaison with Existing ClientsPlanned the Staffing For OperationsGiving Weekly Projections of BusinessGeneral AdministrationUtilizing Staff Power & Encouraging the TeamworkIn-Charge Of Out Door CateringPlanned & Executed the OperationsInvolved In Staff TrainingPast EmploymentHotel Velan Allwin Plaza Karur from june 2002 to April 2003(Hotel Velan Groups of Hotel Tiruppur)Designation : Sr.CaptainReporting To : Food & Beverage ManagerDuties & ResponsibilitiesOperational In-Charge of Food & Beverage outletsHandling 2 Restaurants, In Room Dining, Lounge bar & BanquetingApplied & Maintains high standards in day to day operationImplement & Maintains the hygiene as a prime concern in the operationsControlling the cost in all outlets

Duties & ResponsibilitiesResponsible for bar controls should have full knowledge of all the drinks. Able to communicate with guest in a proper manner to maintain inventories...Prepare standard mixed drinks & pour wine & beer, also prepare mixed drinks, responsible for ordering & maintaining liquor & bar supplies, form attractive displays out of bottles and glass...Carry out effective guest service Carry out effective beverage service by up selling beverages Cellar operations are carried out including: Correct use of refrigeration system Effect..

Working under MR.S.T. VARADHARAJAN Corporate General ManagerSUPERVISESOperationally supervises, Stewards, Assistant Stewards, Room Service Order takers, Hostesses & BartendersAREA OF OPERATIONThe Restaurant/Room Service/Bar (outlet) assignedINTERDEPARTMENTAL CO-ORDINATION- With kitchen stewarding for ensuring the timely supply of the silverware, glassware, and chinaware requirement and Housekeeping for supply of linen.In addition to the above mentioned duties and job functions any other assignment given occasionally or on a daily basis by the immediate supervisor or the management.Day to day operations workv Getting involved inv training given by superiorsmaintaining a high standard in workvv improved the knowledge in the field