Kalyan Kumar T. Email & Phone Number

California, United States

New York, United States

Supporting Citrix virtual apps and desktops farms 1912 and 2203 LTSR versions. Installation, Configuration and troubleshooting of Citrix XenApp and Desktop Servers . Publishing Application and Desktops as per the Client requirement. Installing and assigning applications by using Citrix app layering. Installing and managing Platform layers and OS layers in Citrix app layering.Installing and Configuring Citrix provisioning servers, Creating V-disks and installing applications. Experience in creating V-disks by using Provisioning Services (PVS).Expert in PVS V-disks patching, worked closely with windows teams and others during the patches update. Configured and administrated servers and Virtual desktops installed patches and provided support when needed. Configuring and Managing the Storefront servers, Configuring and managing the Citrix License Servers. Experience in creating Virtual desktops by using Machine creation service (MCS). Creating persistent and non-persistent VDI’s assign to the users as per the project requirements. Creating and assigned XenDesktop VDI’s, and Expert in Troubleshooting the VDI Related issues. Monitoring and managing the user’s personalization analysis in AppSense Environment manger console. Enhanced end-user experience by optimizing Citrix Receiver settings and addressing user-specific issues promptly. Developed comprehensive documentation for all aspects of the Citrix environment, facilitating smooth operations, maintenance, and troubleshooting processes. Ensured high availability of critical business applications by configuring and maintaining Citrix NetScaler load balancing solutions. Performed regular software updates as needed to maintain optimal system functionality while adhering to organizational policies.

India

Experience in Citrix virtualization, Windows administration, and system engineering.Experience in Technical support and application support specialist, information technology specialist.Skilled in designing, troubleshooting, and maintaining Citrix infrastructures, with extensive experience in XenApp, XenDesktop.Proficient in supporting virtualized applications, developing new applications, and managing Citrix services.Hands on experience in XenApp 7.6 & XenDesktop 7.6 & PVS 7.6.Hands on experience in Citrix virtual apps and desktops 1912 and 2203 LTSR.Experience in Incident & change and problem management.Involved in management of Citrix infrastructure design & implementation of Citrix XenApp and XenDesktop Farms.Installing, publishing, configuring business applications as per customer requirement.Installing applications on servers and publishing, providing access and updating published applications.Good in Implementing, Configuring, Monitoring & Troubleshooting XenApp and XenDesktop windows servers & end user problems.Creating Machine Catalogs and Delivery Groups according to client needs and updating delivery group from Master Images.Troubleshoot unregistered XenApp, XenDesktop, PVS connection in Studio and PVS Console, V-Disk upgrade with new update software and Microsoft Security Patches.Configuring, Maintaining and Troubleshooting Pooled and Assigned Desktop groups.Monitoring the user sessions and servers status in Desktop Director.Setting up the reboot schedule for Citrix servers using various Citrix consoles.Installing and configuring Citrix NetScaler.Installing and configuring Citrix licensing and Storefront servers.Expert in Providing P1 & P2 Technical support.Troubleshooting server load issues.Troubleshooting Citrix receiver issues on client machines.Experience in PVS V-disks patching and Virtual desktops patching.Creating managing and updating PVS V-disks.Publishing new V-disks to production infrastructure.

India

Improved system efficiency by implementing and optimizing hardware and software components.Reduced downtime for critical systems through proactive monitoring and maintenance tasks.Enhanced network security by conducting regular vulnerability assessments and implementing patches.Resolved complex technical issues through effective problem-solving techniques and root cause necessary analysis.Installs, configures, and tests operating systems, application software, and system management tools.Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.Providing day-to-day operational activities.Providing on-site support for troubleshooting systems and application software issues.Providing High quality remote desktop support to End users.Performing health checks on daily basis.Coordinate and manage deploying the software releases as per the applications team.Providing help desk support to interact with users to help resolve the problems.Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.Providing support to engineers for incident investigation, diagnosis and resolution.Performing the related duties & responsibilities as requested.Installing Citrix Receivers on the user device.Troubleshooting the User slowness on the Citrix Applications.Troubleshooting the VDI Infrastructure. Troubleshooting application launching issues.Log off and terminate the user sessions in App center Console.Attending customer queries for specific problems through phone and remote support.Installing and Configuring user’s PC’s and works stations.Monitor, manage, and resolve daily backup operations.Provided expert support for end-users, ensuring optimal system performance and user satisfaction.Resolved issues and escalated problems with knowledgeable support and quality service.

India

Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.Streamlined support processes for increased efficiency and reduced response times.Collaborated with cross-functional teams to develop solutions for recurring technical problems.Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.Installing Citrix Receivers on the user device.Troubleshooting the User slowness on the Citrix Applications.Troubleshooting application launching issues.Log off and terminate the user sessions in App center Console.Working in a 24/7 environment with an efficient team to meet the SLA’s.Attending customer queries for specific problems through phone and remote support.Troubleshooting for hardware and software related issues with desktops and laptops.Handling critical situations and coordinating with business and technical teams.Coordinate with vendor for various Hardware related issue for desktop installation.Giving requested rights and privileges on the PC and network drives.Manage user’s enterprise systems and remote user support including laptops, desktop and locally attached printers.Providing technical support via helpdesk systems for a wide range of internal & external applications.