Senior Program Manager | Customer Success
CurrentPhoton has emerged as one of the world’s largest and fastest-growing Digital Transformation Partner for Fortune 500 companies. We are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale.As a strategic liaison between clients and the internal teams, ensured that business objectives were clearly defined, and that our teams delivered according to the clients' goals. I worked closely with clients to understand their evolving needs, regularly engaging with them to identify new business opportunities and potential areas for account expansion.- Client Management: Established and maintained long-term relationships with key clients by understanding their business objectives and aligning project delivery to meet those goals.- Strategic Account Planning: Formulated and implemented strategic plans tailored to the client’s goals, helping to secure long-term partnerships.- Contract Management: Negotiated terms, conditions, and renewals of contracts to ensure mutual satisfaction and business growth.- Collaboration: Worked with internal teams to ensure timely product delivery, proactively resolving client issues and managing expectations.- Revenue Growth: Played a key role in identifying new opportunities within existing accounts, which led to exceeding sales targets and quotas.