• Provide insights and recommend process improvements for customer service.• Monitor inbound fraud queue and effectively service clients.• Analyze data from detection systems and generate reports for investigation.• Support evidence collection for incident reports and loss prevention.• Document investigation findings and maintain account/case files.• Analyze data for insights and actionable recommendations.• Execute tasks within service level agreements… Show more • Provide insights and recommend process improvements for customer service.• Monitor inbound fraud queue and effectively service clients.• Analyze data from detection systems and generate reports for investigation.• Support evidence collection for incident reports and loss prevention.• Document investigation findings and maintain account/case files.• Analyze data for insights and actionable recommendations.• Execute tasks within service level agreements promptly.• Notify and instruct stakeholders during incidents as needed.• Handle escalations and diverse tasks within defined limits.• Undertake broader responsibilities as per requirements. Show less

• Provide exceptional customer experiences for the city's top utility provider (Hydro Services).• Enhance customer satisfaction through personalized service and manage inbound/outbound calls.• Demonstrate expert knowledge of company products, resolving inquiries via calls and emails.• Train customers on self-service web features, eBills, and energy management tools.• Analyze and resolve billing issues, ensuring seamless service delivery.

• Serve as primary customer contact, proposing tailored solutions.• Ensure smooth product development via documentation verification.• Collaborate cross-functionally to meet revenue targets.• Conduct client training sessions for optimal usage.• Execute SMS and IVR Campaigns and measure effectiveness.• Manage reports, resolutions, and quarterly reviews for insights.• Drive repeat business through cross-selling and upselling initiatives.• Coordinate with Project… Show more • Serve as primary customer contact, proposing tailored solutions.• Ensure smooth product development via documentation verification.• Collaborate cross-functionally to meet revenue targets.• Conduct client training sessions for optimal usage.• Execute SMS and IVR Campaigns and measure effectiveness.• Manage reports, resolutions, and quarterly reviews for insights.• Drive repeat business through cross-selling and upselling initiatives.• Coordinate with Project Managers and teams for lifecycle success.• Assist in schedule management, issue escalation, and updates.• Foster client relationships via various communication channels.• Proactively address project activities impacting schedules.• Track project progress, milestones, and financial reporting.• Coordinate document flow using Excel, PowerPoint, and shared drives.• Build and mentor teams for productivity and service excellence.• Implement effective solutions and strategies to retain clients and prevent competition. Show less

• Coordinate with content creators, editors, and designers for client websites and social content.• Customize PowerPoint decks, develop industry reviews, and lead marketing campaigns.• Manage content calendars and ensure consistent messaging across social channels.• Report KPIs to Project Managers and offer insights to exceed targets.• Conduct website audits and optimize marketing plans based on metrics.• Cultivate client relationships and drive revenue through cross-selling… Show more • Coordinate with content creators, editors, and designers for client websites and social content.• Customize PowerPoint decks, develop industry reviews, and lead marketing campaigns.• Manage content calendars and ensure consistent messaging across social channels.• Report KPIs to Project Managers and offer insights to exceed targets.• Conduct website audits and optimize marketing plans based on metrics.• Cultivate client relationships and drive revenue through cross-selling and upselling.• Lead teams, facilitate training, and mentor members for productivity and accuracy. Show less