Kalyani Shah Email & Phone Number

Vadodara, Gj, In

ROLES & RESPONSIBILITIES• Training faculty for excellence in lingusitic exams like IELTS• Training for phonics and master class on communication skills for English language• Training students with English as Secondary / Tertiary Language (ESL) for Speaking, Listening, Reading and Writing English, as per key IELTS scoring parameters.• Strategic thinking • Non verbal communications• Honing unaided presentation skills• Confidence building exercise regarding various interviews for linguistics and visa processing• Overall personality development• Identifying pan institution Bottom-performers, addressing scopes of improvement and training for performance enhancement for those taking Retests• Development of writing task content and material for excellence in IELTS exams. ACHIEVEMENTS• Throughput of 100% with respect to the (MBB) Minimal Band Benchmark• Secured 80% score for (PEB) Par Excellence Benchmark based on average band score.• Reduced average TAT by approximately 47.14%• Performance based batch size increment from 58 to 83 pupils

Vadodara, Gujarat, India

ROLES & RESPONSIBILITIES• Maximize Query to onsite interaction and product pitching• Maximize Closure of prospective clients • Walk-in Customer management and enrollment processing on insititutional digital platforms • Customer Satisfaction tracking & customer feedback management• Customer and process data maintenance on SALES FORCEACHIEVEMENTS• Attained 75 to 80% of Monthly Enrollment Target (MET)• Obtained performance based incentives regularly

Rajkot, Gujarat, India

• Worked as teacher for subjects like English, Mathematics, Explorations and Phonics• Research oriented learning plan development for all major subjects • Study material and content designing and development • Hands-on activities planning for enhancement of knowledge retention • Audio visual media based learning planning and content creation with emphasis on story based explanation of topics dealing in grammar, poems and other subjects, followed by analysis and course works• Structuring HOM (Habits Of Mind) based skill-cloud content curation and deployment on the digital platform ‘LILY’• Program development and execution based on institution’s proprietory E-learning digital platform ‘NOON’ • Course work and related data archiving and school resources development

Rajkot, Gujarat, India

• New role Recruitment and Hiring• Onboarding and Induction• Training need analysis and training plan formulation, scheduling and progress tracking• Training course material development, updation and archiving• Accomplised multiple training programs entailing, Soft skill development, Verbal and Non verbal communication skill development, Written Communicaiton with emphasis on E-mail correspondence, Corporate Etiquette, Interpersonal skill development and Building and Maintaining Client Relationship• Additional multiple media based Digital Content development for Organization’s website, blog and social media • Page Quality Analysis for ascertaining errors on Web Pages and iOS / Android app front ends based on institutional guidelines followed by quality audit and diagnosis for SEO

Gurugram, Haryana, India

ROLES & RESPONSIBILITIES• Worked as executive in the operations control center, in flight dispatch department handling the Radio-Telephonic Communications through different VHF and HF bands and ACARS• Responsible for handling urgencies and emergencies in the airborne flights including diversions and escalations

Master Of Arts In English Language, Master Of Arts

Bachelor Of Applied Science - Basc, Biology/Biological Sciences, General, 68%