Support Analyst
Current
Jan 2023 - Present
AeroLeads people directory · profile
🌀Kalyan Kumar P Email & Phone Number
Customer Experience, Salesforce, Team Management
at
Xactly Corp
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience, Salesforce, Team Management
Location
Bengaluru, Karnataka, India
Company size
Who is 🌀Kalyan Kumar P? Overview
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Quick answer
🌀Kalyan Kumar P is listed as Customer Experience, Salesforce, Team Management at Xactly Corp, a company with 686 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for 🌀Kalyan Kumar P.
🌀Kalyan Kumar P previously worked as Support Analyst at Xactly Corp and Senior Business Analyst at Marella Softlabs Private Limited. 🌀Kalyan Kumar P holds B-Tech, Mechanical Engineering from Ap Iiit, Rk Valley.
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Xactly Corp
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Profile bio
About 🌀Kalyan Kumar P
Marella Softlabs Pvt Ltd (2020-Present)> Working as a Senior Analyst in Sales and Service domains. I handle cases related to configuring and quoting based on Purchase orders, resolving Price Discrepancy issues, Sample order management, and more.> I also perform internal case audits and train new hires on SOP, and conduct error review sessions.> I predominantly use SFDC CRM to perform all the operations and activities.> Worked as a Jr.Analyst where I used SAP CRM for account creation, and order booking.Bigbasket (2018-20):- Problem-solving and empathizing with people are a few of my key skills, I started my career as a customer support analyst with Bigbasket, an online retail company.- I had managed to climb up the ladder from "L1 level" Agent to an "L3 level" Team Lead within the span of 3 years.- I dealt with customer concerns on a daily basis through various channels (chat, email, and call) and worked with interdepartmental teams to solve them.- I managed to enhance and acquire many skills such as problem-solving, feedback gathering, training, team management, team leading, data presentation, and many more.Would love to have a discussion if you have a suitable opening. Feel free to reach me atkalyan.uxui@gmail.com
Current workplace
🌀Kalyan Kumar P's current company
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Xactly Corp
6 roles
🌀Kalyan Kumar P work experience
A career timeline built from the work history available for this profile.
Senior Business Analyst
> Qualified the leads and route the cases to respective handling teams with 100% TAT adherence> Configured and sent quotations to the clients based on the Purchase order shared by the customers> Resolved price discrepancy (PD) issues by coordinating with the sales team & stakeholders> Processing orders after performing several key validations with clients.
Nov 2021 - Oct 2022
Business Analyst
> Booked client orders, validating the discounts based on the PO copy submitted by the client > Co-ordinated with internal teams in account creation, key validations> Provided discounts to the customers based on their support packages and country exception
Nov 2020 - Oct 2021
Team Lead - Customer Support
✔️Responsibilities included to handle, guide, train, and monitoring a team of 25-30 members in solving customer problems.✔️ Attrition management, KRA management, Workforce management and Metrics reporting✔️ Actively been a part in the weekly team review sessions, quality audit process, team building, process improvement
Jul 2020 - Sep 2020
Subject Matter Expert - Customer Support
✔️ My responsibilities included handling a team of 20-25 members in solving the problems faced by the customers.✔️ Ensure to achieve the KRA in order to achieve greater customer satisfaction by conducting regular standups, training sessions, internal audits, team building activities and more.✔️ Actively involved in various initiatives which helped the team.
Jan 2019 - Jun 2020
Executive - Customer Support
✔️ Worked as a L1 support executive where my responsibility was to know the problems faced by customers and resolving them. ✔️ Collate the critical feedback shared by the customers and share them with the respective department to implement and to improve the customer satisfaction.✔️ Been a top 5% performer throughout the span working as an executive by.
Feb 2018 - Jan 2019
Team & coworkers
Colleagues at Xactly Corp
Other employees you can reach at xactlycorp.com. View company contacts for 686 employees →
CR
Chakradhar Reddy
Colleague at Xactly Corp
Bengaluru, Karnataka, India, India
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SC
Sonia Cabrera Rossi
Colleague at Xactly Corp
San Jose, California, United States, United States
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MO
Mark Ouellette
Colleague at Xactly Corp
Charlotte Metro, United States, United States
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SR
Seshu Reddy
Colleague at Xactly Corp
Bengaluru, Karnataka, India, India
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ZD
Zack Dacke
Colleague at Xactly Corp
Germany, Germany
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MB
Martin Breyer
Colleague at Xactly Corp
Denver, Colorado, United States, United States
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SB
Sushma Bagali
Colleague at Xactly Corp
Bengaluru, Karnataka, India, India
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NB
Nolan Bratten
Colleague at Xactly Corp
Los Gatos, California, United States, United States
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JR
Jake Reeves
Colleague at Xactly Corp
Los Angeles Metropolitan Area, United States, United States
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DP
Dan Pauly
Colleague at Xactly Corp
Ann Arbor, Michigan, United States, United States
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Chakradhar Reddy
Colleague at Xactly Corp
Bengaluru, Karnataka, India, India
View →
SC
Sonia Cabrera Rossi
Colleague at Xactly Corp
San Jose, California, United States, United States
View →
MO
Mark Ouellette
Colleague at Xactly Corp
Charlotte Metro, United States, United States
View →
SR
Seshu Reddy
Colleague at Xactly Corp
Bengaluru, Karnataka, India, India
View →
ZD
Zack Dacke
Colleague at Xactly Corp
Germany, Germany
View →
MB
Martin Breyer
Colleague at Xactly Corp
Denver, Colorado, United States, United States
View →
SB
Sushma Bagali
Colleague at Xactly Corp
Bengaluru, Karnataka, India, India
View →
NB
Nolan Bratten
Colleague at Xactly Corp
Los Gatos, California, United States, United States
View →
JR
Jake Reeves
Colleague at Xactly Corp
Los Angeles Metropolitan Area, United States, United States
View →
DP
Dan Pauly
Colleague at Xactly Corp
Ann Arbor, Michigan, United States, United States
View →
2 education records
🌀Kalyan Kumar P education
B-Tech, Mechanical Engineering
Ap Iiit, Rk Valley
Ssc
Bsr Mpl High School
FAQ
Frequently asked questions about 🌀Kalyan Kumar P
Quick answers generated from the profile data available on this page.
What company does 🌀Kalyan Kumar P work for?
🌀Kalyan Kumar P works for Xactly Corp.
What is 🌀Kalyan Kumar P's role at Xactly Corp?
🌀Kalyan Kumar P is listed as Customer Experience, Salesforce, Team Management at Xactly Corp.
Where is 🌀Kalyan Kumar P based?
🌀Kalyan Kumar P is based in Bengaluru, Karnataka, India while working with Xactly Corp.
What companies has 🌀Kalyan Kumar P worked for?
🌀Kalyan Kumar P has worked for Xactly Corp, Marella Softlabs Private Limited, and Bigbasket.Com.
Who are 🌀Kalyan Kumar P's colleagues at Xactly Corp?
🌀Kalyan Kumar P's colleagues at Xactly Corp include Chakradhar Reddy, Sonia Cabrera Rossi, Mark Ouellette, Seshu Reddy, and Zack Dacke.
How can I contact 🌀Kalyan Kumar P?
You can use AeroLeads to view verified contact signals for 🌀Kalyan Kumar P at Xactly Corp, including work email, phone, and LinkedIn data when available.
What schools did 🌀Kalyan Kumar P attend?
🌀Kalyan Kumar P holds B-Tech, Mechanical Engineering from Ap Iiit, Rk Valley.
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