Kalyn Treece Email & Phone Number

Remote

Nashville, Tennessee, United States

-Provide technical and specialized customer support to resolve wide ranges of problems such as product servicing, insurance claims, warranties, finance.-Act as a product specialist to assist in high impact corporate scale projects that are prioritized by the business such as piloting sales and support program with major Insurance Companies such as Blue Cross Blue Shied and Nations Benefits.-Seek opportunities to identify gaps in processes to improve team efficiency such as Email automations for high contact topics such as troubleshooting, improving cost-effectiveness for the department while increasing customer satisfaction metrics such as CSAT and NPS by resolving client inquiries effectively and efficiently.-Demonstrate proficient tech fluency through daily uses of CRM tools such as Salesforce, apps and documenting detailed case notes to minimize liabilities and risks-Act as a primary back up for supervisor to conduct quality review of Client Care department agents which includes reviewing, scoring and providing feedback to improve overall productivity while maintaining world class quality of service. -Involved in numerous projects such as new hire mentor program, product training and testing.-Maintaining and updating product knowledge on an ongoing basis by attending workshops, seminars, and other training sessions as appropriate.

Memphis, Tennessee, United States

-Provided administrative assistance, such as writing and editing emails, drafting memos and preparing communications on the attorney's behalf -Assisted clients in a polite and professional manner-Used various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects-Organized and maintained all scheduling within the office; sent appointment reminders-Monitored email and voicemail for any incoming communications from clients-Oversaw all office employees to ensure they work productively and met deadlines-Interviewed and trained new employees; organized and collected employment paperwork-Organized, analyzed and compiled client information-Tracked and organized files to facilitate access and availability to attorneys and support staff-Organized, maintained, and ordered all essential office supplies-Reported office progress to managing attorney and worked with them to improve office operations and procedures-Managed accounts and performed bookkeeping for all billable hours

Greater Nashville Area, Tn

-Assisted patients and Care Advisors by providing updates regarding billing processes and procedures.-Monitored accounts for timely payments by processing payment plans and manual charges.-Manually generated invoices upon request.-Recorded details of patient interactions such as inquiries, complaints, comments, or actions taken.-Resolved delinquent account balances and up selling company products.-Implemented new processes and tracked collections efforts.

Greater Nashville Area, Tn

Shelbyville, Tn

I was in charge of building relationships with the press, communicating with the media as the key spokesperson, setting up interviews, and identifying media opportunities for the campaign. I also wrote and developed campaign literature, drafted speeches for the candidate, and created copy for the campaign web site. Lastly, I designed logos, mail outs, yard signs, and tshirts.

Shelbyville, Tennessee

- Stock, clean, and organize the produce department and cooler. - Greet Customers and help answer any questions.I was awarded the Customer First Award for my performance with our customers.

Memphis, Tennessee

Being the first line of defense in keeping the residence halls secure. Responsibilities included swiping ID’s, checking guests in, and locking/unlocking the doors.

Memphis, Tennessee

- Assisted and responded to the needs of resident students in the hall while enforcing and upholding university policies.- Created, planned, and executed academic, personal, and community programs.- Counseled peers on academic and personal concerns.- Managed various administrative tasks

Shelbyville, Tennessee

Shelbyville, Tennessee

Master'S Degree, Legal Studies

Journalism, Public Relations/Image Management

Activities and Societies: Delta Gamma; First Scholars; Students Activities Council; National Society of Collegiate Scholars; College.