Karen L. Cole Email & Phone Number

Troy, Mi, Us

Greater Detroit Area

Hardware: Software:Interactive Displays/SMART Boards, various types, Projectors, Windows Devices, Chromebooks, Apple Devices, security cameras, printers, TVs, VOIP phones, some aspects of network setup, and all requested add on components. Mistar, Google Admin Console and Cloud, Active Directory, Mitel Console, Canvas LMS for teachers and students, Clever, State testing apps, JIRA, and library management systems. Mosyle, Apple School Manager• Coordinated distribution of large scale new technology, including setup.• Monitored user and group access management, leveraging strong knowledge of active directory users.• With direction from the coordinator, monitored building technology, tracking schedules, monitoring deliverables, and troubleshooting technical problems, and planning for various projects.• Responded promptly to level 2 tickets and Assisted Level 1 technicians as requested.• Provided technical training to teachers and support staff as requested and educated all stakeholders on simple methods to solve common software and hardware issues.• Drafted SOPs and Resource Guides for IT department procedures and shared with appropriate teams • Monitored and responded to tickets using JIRA system, traveling to customer locations to install, setup, repair and maintain at all levels.• Improved user performance by training each in hardware and software use.• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.• Oversaw daily performance of computer systems. Supported team computer needs with skilled installation of devices, cables and software

Warren, Michigan

Technical Writer; Preparing engineering test data into readable summary reports for clients.

Waterford, Mi

As a 4th/5th grade split level teacher of a diverse student population, I was responsible for prioritizing and teaching according to the common core. I informally facilitated the adoption of the program for other teachers and provided support in using the program. I was also responsible for health and P.E. instruction using the EPEC Michigan Model for my class two days per week. Additionally, I was appointed the policy maker for the health education program. My daily instruction included a balanced approach using blended learning, differentiation for the gifted and low functioning, small groups, long and short term projects, technology integration across the curriculum, character education, and whole class instruction focusing on global perspectives with a combination of positive reinforcement and consequences to model responsibility and accountability. Additionally, I maintained our classroom website with several resources including videos specific to each unit, PowerPoints, eBooks, I also utilized google documents and many google based eTools and screencast tutorials so students could access their work in progress at any time while I could monitor and provide feedback. At year end, as part of the assigned team, I participated in drafting school improvement goals.

Waterford, Michigan

Plan and develop weekly activities promoting healthy habits in accordance with grant from Wayne State University. This included engaging students in physical activities, Daily announcements with healthy tips, and lessons incorporated in classroom curriculum.

Farmington Hills , Mi

As a member of the National Geographic Team, I was responsible for contacting district administrators and teachers to roster their students electronically in order to access the full functionality of the program and completing a remote installation. The online products were designed for K-12 in writing, reading, science, phonics and geography/social studies. Since these were statewide adoptions in some states, each account had specific protocols and best practices. As a new product for the company, I presented the features and benefits of the software to other teams within the company using Prezi presentation software. Once I have installed, or “rostered” for a district from hundreds of thousands of accounts using excel, teachers and administrators are provided with additional training and resources, personal assistance, and provided technical support to troubleshoot any technical problems and assist them in using the programs to meet the needs/requirements of the common core. In order to provide efficient access for vast populations for a district, district rosters are data mined for errors, created formulas in spreadsheets and uploaded. In some cases, personalized login data was required for students and teachers which resulted in school/district specific formulas.

Macomb County Community Services Agency

Serve in the Health Services capacity for Head Start families in the program serving 840 preschool age children and their families.Key contributions include: Maintain compliance for hearing, vision, and dental for all program childrenConduct hearing/vision screenings and follow-up for failed screeningsDetermine barriers for families unable to comply with program requirements and offer assistance/referrals for uncovered servicesMonthly MCAAB reports outlining progress or deficienciesEntering imperative health related data into ChildPlus program and generate reports for monitoringResearch and planning: community assessment, strategic planning, additional hearing and vision training on new technologyObtain Quotes, negotiate pricing according to best practices, process purchase orders, maintain inventory for all health related suppliesCreate training materials and plan for teachers and family advocate group training on health/child safety policies and proceduresIdentify individual health issues for Health Action Plan according to Federal requirementsIsolate data entry issues through PIR audit reporting for trainingVerify and identify errors in community resources databaseAssist families in understanding health plan benefitsAddress non-compliance for Federal Performance Standards in Health/Child SafetyCreate and distribute educational materials to parents regarding Health/Safety

Science TeacherServe as fifth/sixth grade science teacher in an all inclusive charter school to the general education population, special education students with Individualized Education Plans, Behavior Intervention and a majority or ESL students according to the state Benchmarks and Standards. Key contributions include: Develop and implement inquiry based lesson plans according to the State of Utah core curriculum Collaborate with teaching assistant to differentiate lessons according to specific goals set for special education students in their Individualized education plan Coordination with intermediate school team to discuss and develop a plan for students of concern Collaboration with vertical teams to maintain consistency in science curriculum with elementary and secondary science teachers Communication with outside contacts to bring in special activities in science to extend student learning Met required deadlines for submitting pre/post assessment spreadsheets for each student to the principal Utilize pretest data when developing lesson plans Encourage parent contact by creating a student folder with student samples for those parents unable to attend parent/teacher conferences and resolve conflict by implementing parent/teacher compromiseMonthly newsletters, weekly updates by email or classroom websiteScience tutoring twice a week after school for students of concern Instruct students on test taking strategies and conflict resolutionTeach core subjects across the curriculum including developing, writing, and editing fiction and non-fiction stories and narratives using complex science vocabulary to improve writing techniques and spellingUtilized visual aids and hands on approach to address native Spanish speakers in the classroom

Greater Detroit Area

Assist Dr. with all medical procedures, conducting EMG testing, diagnostic reports and miscellaneous administrative duties including appointments, patient requests, scheduling, and inventory maintenance.

Birmingham, Mi

Manage regional accountsSpecial quotes, pricing, and deliveryProcess purchase orders for accountsCall center experienceOracle trainingAssist outside sales representative

Master’S Degree, (M.Ed) Instructional Technology With Emphasis In Administrative And Organizational Studies, Graduated May, 2016

Designing instruction (including all the phases of activity from needs assessment to evaluation) Applying learning theory to instructional.

Bachelor Of Arts (B.A.), Education/Language Arts/Integrated Science, 3.5

Activities and Societies: Michigan Science Teachers Association 2009-2011Graduate With Distinction University Honors