Kam Devi Email & Phone Number

Over 30 years’ experience in supervision, training and developmentThe two central themes of my career history – the managing of staff whose job is to deliver customer focussed information and my knowledge and experience as a qualified and practiced trainer delivering key information to the public. I understand and enjoy the requirements of leading, motivating and empowering staff to work to the best of their abilities in highly pressurised, high turnover environments having successfully done so in the NHS and in delivering DWP job creation contracts.I have proven experience in lesson planning and course development, multi-agency co-operation, budget management and staff welfare issues and recognise that team confidence is best maintained by knowing that your manager knows and appreciates your role. My ethos, which drives my managerial style and training delivery, is the requirement to consider and address the individual needs of each customer. I have worked exclusively in fields where complex but vital information must be imparted in a concise and understandable manner and which, by necessity, involves thorough consideration of the needs, abilities and sensibilities of that recipient. I have been extensively involved in the delivery of training where the end user has barriers created by culture, language and mental/physical/learning challenges and have developed the necessary empathic tools to ensure that each person receives the information, advice or guidance their situation requires in a style readily understandable to them. My own experiences as a woman of colour lends further insight and authenticity to this methodology.o City & Guilds Preparing to Teach in the Lifelong Learning Sectoro L & D Level 3 & Assessors Qualificationo Level 3 English for literacy and language teachingo NVQ Level 4 in management and Information, Advice & Guidanceo Natural ability to work with learners using a holistic approach to meet learner’s/staff needso Proven ability to listen, guide, and encourage individual to achieve results whilst promoting equalityo Extensive portfolio of techniques designed to bring the best out of peopleo Tactful in dealing with challenging situations and sensitive to cultural sensitivities at all times o Proven ability to work under sustained level of pressure and maintain high levels of serviceo Driven, results-orientated, team spirited and passionate about supporting peopleo Excellent organizational, prioritizing, time management, decision making and motivational skills

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  Employability Tutor

  Juniper Training Ltd

  Aug 2016 - Present - West Midlands

  Delivery of accredited courses on Customer Service, Business Administration, Work Skills, and English to groups of students with multiple barriers aged between 16-18 years of age. Developing varied and engaging lessons, lesson plans with specific resources prior to delivery that encapsulate support and motivation for all students and those with SPLD’s. Creating a variety of ways to check embedded learning, hence leading to students producing assignments. Assessing, mapping, uploading and… Show more Delivery of accredited courses on Customer Service, Business Administration, Work Skills, and English to groups of students with multiple barriers aged between 16-18 years of age. Developing varied and engaging lessons, lesson plans with specific resources prior to delivery that encapsulate support and motivation for all students and those with SPLD’s. Creating a variety of ways to check embedded learning, hence leading to students producing assignments. Assessing, mapping, uploading and monitoring students’ course work and conducting 8 weekly reviews on their overall development on programme and setting targets. My current ‘rating for assessing is ‘blue’. Incorporating and teaching new technology, such as Smart Assessor and Microsoft Teams for students to use remotely and in lesson; where necessary adapting ways to reach outcomes to meet the standards required for their qualification. Self-assessing my own performance by gathering feedback from students. Liaising with external providers to teach/discuss students to develop their well-being. Attending meetings to discuss and plan new students’ pathway on programme once they have completed their induction. Setting up and invigilating examinations in accordance with City & Guilds. Using Microsoft office, Smart Assessor, PICS and Microsoft Teams to record, communicate and maintain comprehensive information on students and their progress. Meeting contractual requirements on personal KPI’s, Ofsted guidelines, safeguarding and prevent protocols. Observing other tutors on their delivery and making recommendations with a view to improvement. Managing the centre in the absence of the manager. Show less