Kam Hardy Email and Phone Number

Articulate the F5 product strategy, messaging, and positioning F5’s value proposition and solutions forcustomer business objectives.Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc. Determine viability of opportunity and map out organizational structure. Drive the sales process in partnership with the Account Manager, by identifying the Technical Decision

• Work with senior SE mentors in support of the field sales effort by identifying and qualifying prospects• Evangelize the F5 solution portfolio via online demonstrations/presentations, and conversations with customers and prospects.• Develop and maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude• Articulate technical and business value of F5 Solutions against competitors.• Participate in the development and support of content (presentations, white papers, use cases…) and technical solutions for customers and partners• Foster a collaborative, team-based environment, sharing best practices and success and building positive relationships• Effectively negotiate and pursue conflict resolution• Works hands on programming F5 products in support of building customer solutions

Baddies in Tech is a career community on a mission to advance the career of black and brown women in tech. As a BiT mentor, I am matched with female or non-binary mentee to support them as they take the first step into growing their careers in tech. The BiT mentorship program is a 1-on-1 cohort-based program through which each mentee receives personal support from a dedicated mid-senior level tech professional who will show them the possibilities and growth potential of the tech careers that match their interests, and help them develop the valuable skills needed to land their first job or next tech job.

Participated in proactive account management to aid customers in spotting performance issues, analyzing problems, and developing solutions to meet customer needsCreated deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategyAssisted in developing best practices for key technologies & products to support technical team readiness and shared intellectual property with othersContributed & participated in meetings to articulate Microsoft Unified Support offerings to all customers

Aided customers in their transition to Microsoft 365 by using Business Program Tools such as Value Discovery Workshops to show and prove the value of Microsoft 365 in their environments.Collaborated with Sales Specialists and Technical Specialists to create tailored Customer Immersion Experiences to test Microsoft 365 in their enterprise environments

Delivered high quality IT services by providing broad IT operations and process knowledge and the ability to map customer business problems to technology solutions.Engaged in IT and business executive discussions related to Business Productivity principles and concepts, Digital Transformation and overall IT operations efficiency.Transferred knowledge and shared best practices with team members to help enhance the quality of engagement delivery and customer experience and contribute to Intellectual Property

Organized files and collected data to be entered into Excel spreadsheets. Analyzed data for patterns and errors using Pivot Tables within Excel. Flagged dataset problems and collaborated with team members to reduce errors.

Effectively diagnosed and solved day-to-day customer concerns and issues through live chat support. Clarified complex inquiries and directed them to the appropriate department. Flagged site bugs or potential site improvements.

Collaborated with the professor on classroom instruction, exams, record keeping, and other miscellaneous projects. Reinforced lessons presented by teachers by reviewing SQL & Microsoft Access material with students one-on-one or in small groups

Coordinating educational and recreational activities for middle school aged children. supervising middle school students during homework and free play. chaperoning students from school to YMCA facility.

Taught freshman students about Mac and Linux computing environments and introductory Unix skills.Graded homework, in class assignments, reading quizzes, and exams.

Conducted research comparing Cisco Unified Computing System Director to other available software. Developed prototype that tested integration between Cisco Unified Computing System Director and Prime Performance Manager. Integrating performance monitoring features into Cisco Unified Computing System Director.

Tested Axial Healthcare mobile products on Apple iOS and Android devices.Wrote detailed summary reports on errors found and hard to use features.

Hosting engineering recruitment and information sessionsAssisting an Intro to Engineering instructor in teaching freshman students about the Engineering department and the Grand Challenges of Engineering

Wrote programs that tested performance for Coprocessor Offload Infrastructure in the Xeon Phi© CoprocessorAdded functionality to the Coprocessor Offload Infrastructure that erased temporary files after an abnormal shutdown and addressed the performance lag caused

Graded Java homework assignments and projectsConducted office hours to assist students in their Java assignments