Jordan Kam Email & Phone Number

Markham, On, Ca

Toronto, Ontario, Canada

Canadian Banking - Automotive Finance

Markham, Ontario, Canada

• Efficiently handled over 400+ transactions daily, maintaining exceptional accuracy levels in a fast-paced environment. • Collaborated with a team of 20+ front-end associates to streamline the checkout process and reduced average wait times to under 2 minutes per transaction.• Cultivated strong interpersonal and communication skills by interacting with over 300+ members per day contributing to customer satisfaction.

Toronto, Ontario, Canada

• Managed relationships with over 200 customers weekly, identifying and locating automotive parts to provide recommendations for successful car repairs.• Organized parts department using the 5S principles, resulting in a 30% reduction in search time and improved workspace efficiency.• Displayed in-depth industry knowledge through effective communication with the service department to ensure seamless coordination with customers, earning multiple dealership awards including the Wolfsburg Crest Club Award for exceptional customer service.

Markham, Ontario, Canada

• Processed an average of 300+ files per week using CDK Global, ensuring adherence to Mercedes-Benz-specific accounting procedures. • Utilized attention to detail skills while performing data entry, bookkeeping, and recording. • Maintained financial records extending over 2+ years, ensuring data was updated, accurate, and well-organized.

Markham, Ontario, Canada

• Utilised multitasking abilities, serving 300+ customers per shift with a high level of accuracy. • Collaborated with team members to reduce preparation time by 20% per transaction through effective teamwork and optimizing the order-preparation process. • Effectively communicated with customers to process orders, complaints, and inquisitions contributing to a positive customer experience and an 85% satisfaction rate.

Bachelor Of Arts - Ba, Economics

High School Diploma