Highly experienced Senior General Manager now available for next opportunity following on from the recent closure of all Dixons Carphone retail stores.

➤ Managed and coached teams of up to 25 employees consisting of Sales Consultants, Team Knowhow Agents and Assistant Managers conducting regular 1-2-1s, training sessions, team briefings/meetings, performance development reviews and improvement plans.➤ Collated statistical and financials reports including P&L, stock loss and sales figures and fed these results back to senior management making recommendations for improvements. ➤ Analysed current spending patterns, market trends and… Show more ➤ Managed and coached teams of up to 25 employees consisting of Sales Consultants, Team Knowhow Agents and Assistant Managers conducting regular 1-2-1s, training sessions, team briefings/meetings, performance development reviews and improvement plans.➤ Collated statistical and financials reports including P&L, stock loss and sales figures and fed these results back to senior management making recommendations for improvements. ➤ Analysed current spending patterns, market trends and competitor propositions to ensure store merchandising and visual displays are prominent to help drive customer spend.➤ Owned the end to end customer journey from recommending the right product or solution, setting up products, providing aftercare, and reviewing customer feedback. ➤ Monitored daily sales activity for the team and ensured each Sales Consultant is fully aware of the expectations needed to achieve their individual and store KPI/targets.➤ Led the team to achieve multiple KPIs setting individual targets and motivating colleagues to achieve them by setting realistic goals and expectation that held them accountable.➤ Spearheaded big product launches throughout the year from store and regional level, focusing on POS collateral, staff product training and store standards to maximise sales.➤ Trained, developed, and supported all colleagues with continual coaching to ensure the team has the knowledge to stay at the forefront of the technology market.➤ Conducted detailed business analysis of performance based on profit and loss report and implemented effective sales strategies to drive performance and service levels.𝐂𝐀𝐑𝐄𝐄𝐑 𝐒𝐔𝐌𝐌𝐀𝐑𝐘Mar 2015 - Dec 2018Branch Manager – Milton KeynesJan 2015 – Mar 2015Branch Manager – Luton ArndaleOct 2014 – Jan 2015Branch Manager – Oxford CornmarketJul 2014 – Oct 2014Branch Manager – The DraperyJan 2013 – Jul 2014Assistant Manager – Northampton & Milton KeynesJan 2010 – Jan 2013 Sales Consultant – Various Locations Show less