Kamruzzaman Uddin Email & Phone Number

United Kingdom

London

A member of the global support team with subject matter expertise across a number of TIBCO Integration flagship offerings. Primarily supporting —internal and external— customers to resolve complex issues, in order to leverage the products to meet their solution objectives.● Troubleshooting and debugging complex problem such as data integrity across distributed systems, Java multithreading deadlocks, performance tuning and security vulnerabilities● Analysis and research of application data to identify root causes and any potential workarounds.● Frequently required to learn 3rd party software or TIBCO add-on products in order to reproduce problems locally. Occasionally, staging on AWS or Azure.● Reviewing customer project implementation for compliance against supported standards like XML schemas, XPATH, etc● Addressing customer queries on the architecture, administration and monitoring of BW/BWCE applications● Supporting customers and professional services to integrate BWCE into their CICD pipeline goals.● Working with SREs to resolve TCI issues that impact the customer's iPaaS experience● Collaborating with Engineering —via JIRA— to address product defects, feature requests and escalations.● Creating knowledge base articles (FAQ/Solutions) that assist customers, as well as product teams● Managing customer escalations in the EMEA region. ● Conducting training sessions for other product teams ● Mentoring junior members and offering subject-matter expertise to Support Engineers● Product consultancy: offering advice, supplying Java code or BW project samples to help customers integrate 3rd party libraries to accomplish use casesSubject-matter expert: BW 5.x & 6.xBW Container Edition 2.xAdministrator 5.xEnterprise Administrator 2.xProduct expertise: BW Process Monitor (BWPM) TIBCO Cloud Integration (TCI)TIBCO EBX 5.x and 6.x

Milton Keynes

Providing first line and second line application support for the company’s ecommerce website, call centre and in-store applications.● Ownership and management of incidents, problems and change requests via BMC Remedy. Aligning tasks with ITIL principles.● Ensuring the Argos/Homebase ecommerce sites are fully operational. Typical activities include product data fixes, data discrepancies with Akamai search indexing and distributed caching.● Debugging the site's JSPs, Javascripts, Servlets and beans to identify data/script defects.● Investigating failed data batch jobs, MQ queue message buildup and taking corrective actions to reprocess them.● Working with physical stores and call centres to resolve data issues affecting various systems underpinned by mainframe systems e.g. employee management system, tills● Triaging 3rd party vendors/consultants to resolve high priority issues. ● Scripting using Java, Bash and Batch to automate routine tasks. ● Documenting and knowledge sharing of routine processes to the Service Desk team.● Supporting new catalogue launches with the configuration and execution of ad-hoc data loads from the product inventory database to front-end systems.● Creating various business reports from Oracle, DB2, MySQL and SQL Server databases

Stevenage, England, United Kingdom

Provided IT Service Desk assistance to British Midland International employees.● Creating incident tickets raised by phone or email ● Resolving reported incidents where possible such as password reset, email filtering, NT account unlocking, etc● Escalating urgent high priority issues to 2nd line teams