With over two decades of global experience, I am a seasoned executive with a proven success record in delivering financial and business results within large, esteemed multinational organizations in the ITES/BPM industry. My deep understanding of the various processes involved in building an organization, particularly in relation to contact centers, has been honed over the years. With significant experience in establishing, expanding, and leading multiple verticals (such as Banking, Healthcare, E-Commerce, Technology, Insurance, Utilities) across various channels in countries like India, China, Japan, the Philippines, and the European region, I am skilled at managing complex business challenges, making high-stakes decisions in high-pressure environments, developing new service models, and turning around underperforming operations. My consistent ability to drive results is demonstrated through vision and strategy setting, team development, and an unwavering focus on execution.As Eastvantage’s CEO, I’ve steered the company to achieve a 30% CAGR since 2018, expanded our presence across various locations in Asia and Europe, and successfully implemented diverse service models for clients across multiple sectors.Beyond my experience in the BPO industry, I am also an investor in various companies across different sectors, including Energy, Gaming, and Networking. My entrepreneurial spirit and business acumen have enabled me to successfully launch and grow multiple ventures. I am constantly seeking new investment opportunities and enjoy mentoring startups.In 2019, I embarked on my entrepreneurial journey by launching a unique BPO job app, a much-needed resource for the Philippines market. Today, the app boasts over 500K active users and has more than 25 companies onboard.My extensive experience in both the corporate and startup worlds allows me to bring a unique perspective and skillset to any organization. I am passionate about driving innovation, creating value, and building strong teams.Specialties: Leadership, Entrepreneurial spirit, Strategic thinking, Financial acumen, Networking and relationship building, Market knowledge, etc