1.Deliver 1st & 2nd Level IT support to end-users of websites and custom applications.2.Educate and guide employees in the proper utilization of application systems, software, and tools.3.Diagnose and resolve technical support requests and tickets in accordance with the business unit's incident management process and SLAs.4.Assist in the onboarding and offboarding processes for staff, including IT and mobile device setup.5.Create checklists, procedures, and knowledge base… Show more 1.Deliver 1st & 2nd Level IT support to end-users of websites and custom applications.2.Educate and guide employees in the proper utilization of application systems, software, and tools.3.Diagnose and resolve technical support requests and tickets in accordance with the business unit's incident management process and SLAs.4.Assist in the onboarding and offboarding processes for staff, including IT and mobile device setup.5.Create checklists, procedures, and knowledge base articles. Participate in necessary IT projects.6.Execute the installation of new software applications, including testing and monitoring of computer hardware and software. 7.Configure hardware and software and conduct updates as needed. 8.Oversee and maintain software telephony systems for the business unit. Show less

1.Tested software applications prior to deployment in production environment.2.Investigated customer reported errors using log files and other diagnostic tools. 3.Identified, diagnosed and resolved application related problems in a timely manner. 4.Created documentation on processes, procedures, troubleshooting steps and workflows. 5.Supported users in the installation and usage of business applications.6.Provided technical support for applications and systems to ensure… Show more 1.Tested software applications prior to deployment in production environment.2.Investigated customer reported errors using log files and other diagnostic tools. 3.Identified, diagnosed and resolved application related problems in a timely manner. 4.Created documentation on processes, procedures, troubleshooting steps and workflows. 5.Supported users in the installation and usage of business applications.6.Provided technical support for applications and systems to ensure optimal performance, reliability and stability. 7.Managed user accounts, access privileges and security settings in various systems. Show less

1.Supporting Customers in diagnosing simple and complex faults and provides Level 1 and 2 support. 2.Diagnose and resolve ICT incidents and issue via remote-support tools, telephone and onsite support. 3.Collaborated with vendors for procurement of required hardware and software components.4.Provided technical support for end users on various operating systems and applications.5.Developed and maintained a secure network infrastructure utilizing firewalls, routers, and… Show more 1.Supporting Customers in diagnosing simple and complex faults and provides Level 1 and 2 support. 2.Diagnose and resolve ICT incidents and issue via remote-support tools, telephone and onsite support. 3.Collaborated with vendors for procurement of required hardware and software components.4.Provided technical support for end users on various operating systems and applications.5.Developed and maintained a secure network infrastructure utilizing firewalls, routers, and switches.6.Provide and maintain ICT support services in accordance with the Department standards, policies and Operating procedures and agreed service levels.7.Contribute to the improvement of ICT services to NSW public schools and Department offices through the escalation of relevant incidents, requests and problems.8. Managed the installation of new hardware and software systems.9.Troubleshot complex technical issues related to the installation and configuration of Microsoft products. Show less

1.Resolved incidents related to hardware, software applications or network connectivity issues.2.Managed user accounts, permissions and access rights in Active Directory.3.Performed data backups on a regular basis to ensure data availability in case of any disaster recovery situation. 4.Deployed new PCs, laptops for users with OS installation and configuration of required applications, software's. 5.Handled customer complaints and escalated issues according to procedures.

1.Configured desktop settings such as security settings, screen savers based on individual requirements.2.Upgraded existing hardware components with newer versions when required for improved performance and reliability.3.Provided technical assistance to customers over the phone and through email, resolving hardware and software issues.4.Maintained inventory records of IT assets including laptops, desktops and peripherals like printers and scanners. 5.Developed strong customer… Show more 1.Configured desktop settings such as security settings, screen savers based on individual requirements.2.Upgraded existing hardware components with newer versions when required for improved performance and reliability.3.Provided technical assistance to customers over the phone and through email, resolving hardware and software issues.4.Maintained inventory records of IT assets including laptops, desktops and peripherals like printers and scanners. 5.Developed strong customer service skills while responding to customer inquiries in a timely manner.6.Created user accounts in Active Directory; assigned rights and privileges as appropriate according to company policy. Show less

1.Documented all activities performed during service calls via ticket tracking software.2.Repaired faulty components on computers such as hard drives, motherboards and RAM modules. 3.Implemented security measures to protect data from unauthorized access or manipulation.4.Tested new products for compatibility with existing networks before deployment.5.Participated in regular meetings with IT management personnel to discuss progress of current projects.