Kamal Kumar Email & Phone Number

Amritsar, Pb, In

United Arab Emirates

Amritsar, Punjab, India

Amritsar Area, India

Amritsar

Adept at overseeing housekeeping procedures to ensure that standards are met. Responsible for cleaning and upkeep of Rooms, Public area, Laundry and horticulture. Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Strong communication, inter-personal, liaison & problem solving skills with an ability to work in multi-cultural environment. Core CompetenciesHousekeeping Inspecting all Public… Show more Adept at overseeing housekeeping procedures to ensure that standards are met. Responsible for cleaning and upkeep of Rooms, Public area, Laundry and horticulture. Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Strong communication, inter-personal, liaison & problem solving skills with an ability to work in multi-cultural environment. Core CompetenciesHousekeeping Inspecting all Public areas and ensuring Guest rooms are defect free and standards are met.Proven track record of preparing the room as per the standards of the hotelImparting training to room assistants.Conducting performance appraisal of the room assistants.Training staff to keep rooms and other service areas clean and tidy.Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with guests, handle guests requests & resolving complaints.Executing policies & procedures in the operating systems to achieve greater customer delight.Delivering high-value services to guests for exalting their satisfaction levelsEnsuring high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems. Coordinating with in-house and potential guests to understand their requirements and customize the product and services accordingly.Training and DevelopmentConceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement. Undertaking validation & development of courses as well as involved in training evaluation and assessing effectiveness, preparing budgets, Identifying training needs for corporate clients across levels through mapping of skills required for different roles and analysis of the existing level of competencies. Show less

Amritsar

Radisson Blu Hotel (Managed By Carlson Rezidor Hotel Group)

(186 Rooms, 4 F&B Outlets:- Tavolo Mondo, Wall Of Asia, Proof, Grand Ball Room)Pre-Opening Team Member. Adept at overseeing housekeeping procedures to ensure that standards are met. Responsible for cleaning and upkeep of Rooms, Public area, Laundry and horticulture. Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Strong communication, inter-personal, liaison & problem solving skills with… Show more (186 Rooms, 4 F&B Outlets:- Tavolo Mondo, Wall Of Asia, Proof, Grand Ball Room)Pre-Opening Team Member. Adept at overseeing housekeeping procedures to ensure that standards are met. Responsible for cleaning and upkeep of Rooms, Public area, Laundry and horticulture. Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Strong communication, inter-personal, liaison & problem solving skills with an ability to work in multi-cultural environment. Core CompetenciesHousekeeping Inspecting all Public areas and ensuring Guest rooms are defect free and standards are met.Proven track record of preparing the room as per the standards of the hotelImparting training to room assistants.Conducting performance appraisal of the room assistants.Training staff to keep rooms and other service areas clean and tidy.Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with guests, handle guests requests & resolving complaints.Executing policies & procedures in the operating systems to achieve greater customer delight.Delivering high-value services to guests for exalting their satisfaction levelsEnsuring high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems. Coordinating with in-house and potential guests to understand their requirements and customize the product and services accordingly.Training and DevelopmentConceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement. Undertaking validation & development of courses as well as involved in training evaluation and assessing effectiveness, preparing budgets, Identifying training needs for corporate clients across levels through mapping of skills required for different roles and analysis of the existing level of competencies. Show less

New Delhi Area, India

Hilton Hotel New Delhi/Janakpuri.230 Rooms, 7 F&B Outlets)Pre-Opening Team Member Room inventory 230 rooms Working as assistant manager housekeeping Worked with project people during renovation of the hotel Take the handover from project after pre- opening workTaking care of rooms and public area in different shiftsHandling of 130 no. Of staff in different shiftsTaking the staff briefing and do the allocation on daily basis Perform as shift in charge in… Show more Hilton Hotel New Delhi/Janakpuri.230 Rooms, 7 F&B Outlets)Pre-Opening Team Member Room inventory 230 rooms Working as assistant manager housekeeping Worked with project people during renovation of the hotel Take the handover from project after pre- opening workTaking care of rooms and public area in different shiftsHandling of 130 no. Of staff in different shiftsTaking the staff briefing and do the allocation on daily basis Perform as shift in charge in afternoon and night shiftsOn floor checking of all vip rooms and meeting with them on daily basis Checking of floor corridor and pantries on daily basis Taking the training classes of all attendants as per sop of the department Making extra cleaning schedule and checking it on regular basisTaking care of different inventories in the departmentAttend coordination meetings with front office on daily basisAttend all meetings of convention and sales for smooth public area operation Attend morning meetings in the absence of EHK.Achievements during the job Certificate for BEST MANAGER FOR THE YEAR 2011. Having knowledge of QPR audits and get first position in the first audit of the hotel with 96% in 2009 for cleanliness.Attend the training session of ONQ PROPERTY MANAGEMENT 6.4 at the time of installation of the software in the property Show less

Shangri-La Group Of Hotels New Delhi.

322 Rooms, 6 F&B Outlet) April 2005- April 2009Pre -opening Team Member• Opened the property with an inventory of 322 rooms and 04 Fn B outlets. After opening the job includes: • Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy. • Ensured highest productivity and efficiency in Housekeeping operations. • Managed Lost & Found program and Key Control Program. • Ensured… Show more 322 Rooms, 6 F&B Outlet) April 2005- April 2009Pre -opening Team Member• Opened the property with an inventory of 322 rooms and 04 Fn B outlets. After opening the job includes: • Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy. • Ensured highest productivity and efficiency in Housekeeping operations. • Managed Lost & Found program and Key Control Program. • Ensured stock rooms and carts were maintained with sufficient supplies. • Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory. • Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc. • Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.). • Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff. Show less

Jaypee Vasant Continental Jaypee Group Of Hotels.

132 Rooms, 4 F&B Outlets)June 2003- April 2005.Core Responsibilities:-• Handling of Housekeeping Desk operations, which works as the nerve center of the department• Handling Lost& found Keys, Log entries& all paper work. • Well versed in Opera& Fidelio. • Knowledge of H.K. Chemicals & Equipments used in H.K. areas. • Coordination with other departments. • Handling of Floor register, Cleaning reports, Occupancy list.

Graduation, English

Bachelor Of Arts, English,Pol.Science.