Engagement with medical facilities (Facilitate and partner with local medical facilities in order to maintain good working relationships ! Act as a liaison for administrative agreements, Tie ups, Payment matters etc.

On deputation from International SOS, working as a Health Emergency Coordinator for the Japan International Cooperation Agency (JICA). Overall purpose of the job is - To ensure the delivery of high quality and standardized customer service to JICA employees. And to meet the requirements of International SOS by delivering the responsibilities of the position in a professional, efficient and effective manner. The Key Responsibilities are:- Onsite responsibilities (Medical and Non-medical case support)- Coordination with International SOS Assistance Centre- Enhancement of quality of case support- Engagement with local medical facilities (Facilitate and partner with local medical facilities in order to maintain good working relationships ! Act as a liaison for administrative agreements, Payments etc.- Medical administration- To support on the COVID-19 Information collection, Analysis and Risk assessment activities of the Health and Security Team unit at JICA.

Worked as a Healthcare Facilitator for Apollo Hospitals Group to facilitate International and Domestic Patients.

• As a Reporting Specialist, I was responsible for the entire process of Monthly, Quarterly, and Annual Report development for different clients. These reports primarily give information like: • Trend analysis based on medical and non-medical criteria. • Reports on service utilization based provider utilization, assignment locations, home-based locations, etc. • Key Performance Indicator (KPI) report generation based on Service Level Agreements (SLA).• This involves the extraction, validation, auditing, cleaning, and processing of data using different in-house and proprietary reporting tools along with MS Excel, Word & PowerPoint.• Analyzing data for accuracy, quality, and reporting aspects and giving feedback to the respective client managers.• Quarterly updations and review of MedFit reporting calendar to ensure all reporting SLAs are met.• Reviewing and formatting of reports in line with Intl.SOS branding and reporting quality guidelines.• Additionally I was responsible for managing day to day activities and work allocation for Johannesburg MedFit (HCVP) remote team based out in Delhi & Bangalore. Also responsible for the quality and training aspect of the remote team. This includes the conducting of training for new joiners and refresher training for the staff, also as a QRS it is my responsibility to oversee the work done by the team from a quality point of view and to present a report to the Head of Service Delivery on this.

• Coordination of health checks of employees/ members of our clients like arrangement of pre-employment health checkups, periodical health checkups, etc.• Coordination with health-check providers(hospitals, clinics, labs, etc.) regarding appointments and bookings.• Providing follow-up services for employees exposed to communicable diseases and follow-up services of periodic health checks to members. • Oversee the day-to-day management of a service area by corresponding with corporate, employees and clinics/hospitals. • Assisting Ops Manager with monthly/Quarterly KPI and other reports.

• Processing of Travel/Health Insurance claims.• Maintaining files, watching out for fraudulent claims, and conferring with patients and doctors to gather additional information when necessary.• Create Tracking Reports of claim files through Excel.

Family Health Plan (TPA) Limited Sep 2006 – Apr 2008Executive-Billing & Internal Audit Family Health Plan Limited is a pioneering as one of the best TPA in Health Insurance sector providing quality assistance to core group of health care industry. I had worked in FHPL in Billing and Internal Audit department with the responsibilities of Processing & Managing of Health Insurance Claims for different companies along with the auditing of claim documents and maintaining MIS for claims record.