• Sanitation, stocking supplies: Regular cleaning of restrooms, lounge areas, gas station areas, parking lots, and exterior grounds.• Landscaping and Outdoor Maintenance.• Coordination with Management: Reporting major maintenance issues to the management team and coordinating with external contractors for specialized repairs.

• Managed HP multi-functional printers.• Deployed 120 stations (including dual monitors, desktops, cabling)• Installed windows 10 on all the stations and laptops.• Setup Zoom conference rooms.

• Assists Clients remotely with installation, operational, maintenance and/or training related inquiries for Verifone products and applications.• Average of 10 call handles per day to provide outmost service for all clients.• Diagnosing mechanical, hardware, software and systems failure using establish procedures.• Receive and respond to incoming calls regarding POS, PC and/or hardware problems.• Create standardized solution/procedure for resolving system failures or implementing new configurations for the site.• Documenting/creating tickets for client’s cases as per company’s standards and requirements.

• Provided support to over 60 users via email, Salesforce ticketing system and in-person.• Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with System Administrator to ensure any problems are resolved in timely manner. Create help desk documentation with step by step instructions on problem resolving techniques.• Tasked with setting up workstations and training new hires on internal systems and procedures as the company rapidly expanded.• Helped in effectively rolling out new digital tools in the organization.

• Greeted customers, took their orders and served them.• Assembled and prepared coffee/food orders.• Provided customers with information about our brand and coffee and helped in maximizing the sales.