Responsible for leading the teams and developments of:● BookMyShow Play Credit Card ○ Served as Technical Program Manager and SPOC along with the Engineering Manager role throughout. ○ Closely collaborated with the marketing team, business/data intelligence team for the development of Pre-approval data sharing, KYC Journey, Card Management, Vouchers. ○ Teamed up with RBL and Skygge tech team to successfully market BookMyShow's very own Credit Card. ○ Received appreciation from the founders, senior management for the planning, execution and go-live.● Offers ○ Coordinated with payment networks, aggregators and banks for implementing the RBI Mandate - CoF/Tokenization for Credit/Debit Card offers and shipping before the deadline. ○ Contributed to STREAM offers flow, Filmy Pass, Offers Discovery and cost optimization (from USD 9 to 4.6 /day) by owned app/DB consolidations, deprecations of legacy apps, services & jobs. ○ Acted as a Product Manager along with the Engineering Manager role for a brief period. ○ Maintained low escalations by identifying issues proactively (count reduced to single digit/month).● Customer Experience ○ Spearheaded initiatives including Auto Expiry BMS Cash module (20% reduction), Confirmation (55% reduction), Cancel Transaction (30% reduction), Unsuccessful Transaction Page 1 of 3 including Refund, Requery (50% reduction), IPL Ticket Delivery / Pickup (25% reduction) chatbot intents for reduced manual efforts. ○ Developed XI (Experience Index) Dashboards and UFF (User Feedback Form) using Freshworks tools such as Freshdesk, Freshchat, Freshbots, and Ameyo IVR, along with the team.● Other initiatives ○ Implemented SonarQube along with SRE and the entire engineering team for improved code quality. ○ Achieved 100% SLA for the owned apps/services along with continuous onboarding, training plans for the teams, documentation and following of processes. ○ Migration of the infra from On-premise to Cloud (AWS) for owned app / services.

● Led development, go-live, and migration of new Offer Engine, discontinuing the legacy system toreduce TAT and issues. Successfully migrated 90% of Card offers without issues/escalations.● Implemented migration from SQL to NoSQL flow (Redis, MariaDB) for enhanced scalability.● Achieved 86% reduction in customer experience issues within 5 months (Nov 18: 244; Mar 19: 48).● Gathered requirements, fostered stakeholder relations, and addressed customer experience issues.● Executed WebOps training plan to streamline operations for the engineering team.● Assumed Product Manager role along with managing team and developments.● Prioritized and maintained backlog, wishlist, and roadmap in collaboration with business and techsupport teams.

● Responsible for SEO, Ads Implementation, Multilingual on the website.● Successfully architected, designed and developed the new Offer Engine along with the team.● Worked on eradicating the vulnerabilities reported in PCI DSS (Payments Cards Industry), SecurityBrigade, Detectify reports for compliance.● Was a part of the Centre of Excellence (COE) committee.● Successfully executed the Engineering Bootcamp programme to mentor the newly joinedcandidates. Also conducted grooming (public speaking) sessions for the entire front-end team.● Managed a team of 14 members with the front-end team and allocated to the pods on demand.

● Responsible for implementing multilingual on the BookMyShow website (in collaboration withProcess9), 3rd Party integrations, pre-booking module cinema websites, SEO, Unpaid booking,Cash on delivery and ad-tech integrations (DFP) on the website.● Worked on major projects such as BookMyShow Wallet (in collaboration with TranServ), WorldCup,IPL, Mami film festival, Sunburn festival, Vouchagram.● Worked on Reliance Jio micro-booking site for Dhurubhai's Anniversary movie screenings.● Managed a team of 4 members in the front-end team.

● Contributed to major projects including Formula 1 - 2011, BookMyShow Malaysia Website, IPLWebsite modules, Social Action, and 2014 ICC World Twenty20 (Bangladesh) Sponsor Site.● Led the team working on the website of 2014 ICC World Twenty20 (Bangladesh).● Developed custom jQuery plugins, libraries, and micro-frameworks for routing purposes.● Worked on revamps and optimizations of the BookMyShow website.● Held responsibility for front-end development of payments, movie listing, and detail modules.● Created the M-Ticket service using ImageMagick and Imagick in PHP.● Implemented region-specific routing on the website (e.g., in.bookmyshow.com/mumbai,in.bookmyshow.com/bengaluru) for enhanced SEO.● Developed the Data Refresh Module (WebSync).