Leading the customer support team at Advanced Learning Company, my mission is to deliver unparalleled service excellence. Through strategic leadership and a strong emphasis on communication, my team and I have significantly enhanced customer satisfaction. Our approach is rooted in a culture of active listening, empathy, and professionalism, ensuring that every customer's experience is a priority.My competencies in problem-solving and critical thinking have been honed over 3.5+ years of directing dynamic teams, resulting in a proven track record of meeting and surpassing objectives. Working alongside my team, we have achieved remarkable results through a collaborative mindset, continuous skill development, and a steadfast dedication to operational efficiency and customer-centric solutions.
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Academic CounsellorAla (Advanced Learning Academy)Riyadh, Sa -
Student Counsellor | Academic Advisorأكاديمية التعليم المتطور Advanced Learning Academy Sep 2023 - PresentRiyadh, Saudi ArabiaStudent Counsellor of NCUK study centre at Advanced Learning Academy:1. Assist students in preparing for college admissions and entrance examinations.2. Career counseling 3. Academic advising
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Customer Service Team LeaderAdvanced Learning Company Sep 2020 - Oct 2024Riyadh, Saudi Arabia• Respond to incoming calls and and make outbound calls when needed.• Maintaining a positive, empathetic, and professional attitude toward customers at all times• Responding promptly to customer inquiries• Acknowledging and resolving customer complaints• Ensure customer satisfaction and provide professional customer support.• Develop a strategy to achieve the set goals • Assigning work and giving instructions to team members, manage contact center ticketing system• Coordinate shifts and ensuring required resources provided for the team• Set deadlines and monitor team's progress • Reporting the status and preparing weekly or monthly updates as needed to management. -
Call Center SupervisorEsnad Express Dec 2019 - Aug 2020Riyadh, Saudi ArabiaManaging day to day operations in customer service department• Assist in the formulation of targets for individuals and teams• Hire and onboard new employees• Anticipate escalation and take over calls when needed• Answer questions from staff and provide guidance and feedback• Managing the performance of others seriously but tactfully• Measure performance with key metrics such as call abandonment, calls waiting etc.• Prepare monthly/annual results and performance reports• Ensure adherence to policies for attendance, established procedures etc.• Multitasking with ease to handle the needs of various reps at the same time.• In charge of communications, attend company’s brainstorm meetings and visits of (CITC). -
Admin OfficerLuxuryksa Jul 2017 - Dec 2019Riyadh, Saudi ArabiaAssigned duties and responsibilities • Manage office supplies stock and place orders• Coordinate and assist with HR tasks as requested.• Prepare regular reports on expenses and office budgets.• Maintain and update company databases• Organize a filing system for important and confidential company documents• Answer queries by employees and clients• Maintain a company calendar and schedule appointments• Arrange travel and accommodations for company staff and event artists• Update office policies as needed. -
Call Center RepresentativeSmart Link Bpo Solutions Oct 2014 - Jun 2017Riyadh, Saudi ArabiaFlynas Customer Service ProjectDuties and responsibilities:• Respond to incoming calls and and make outbound calls when needed.• Maintaining a positive, empathetic, and professional attitude toward customers at all times• Responding promptly to customer inquiries• Acknowledging and resolving customer complaints• Booking flight tickets , processing cancellations and time changes, and inquiries• Ensure customer satisfaction and provide professional customer support.
Frequently Asked Questions about Kamal S.
What company does Kamal S. work for?
Kamal S. works for Ala (Advanced Learning Academy)
What is Kamal S.'s role at the current company?
Kamal S.'s current role is Academic Counsellor.
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