Kamal Soni Email & Phone Number

Jodhpur, Rajasthan, India

Jodhpur, Rajasthan, India

Ahmedabad, Gujarat, India

Supporting sales team of 60+ in terms of system tech. issues, order invoicing, new business initiatives and record data analysis.● PoC between HO and regional sales team based at Ahmedabad, Vadodara, Surat, and Udaipur.● Managing finance partners for their businesses and finance training for regional sales teams.● Redefining SOPs for sales team to smoother the sales and order operations.● Data Management and Analysis: sales productivity reports, territory review reports & MoM analysis, and employee’s attendance

Jaipur, Rajasthan, India

Ahmedabad Area, India

• Leading a team of 12+ experts that involvement in driver onboarding, training, support (call and in-person), and ancillary revenue with 1500 partners/week for Gujarat (Ahmedabad, Gandhinagar, Vadodara & Surat)• Regular perf. review of team/individual in terms of productivity (60%) and customer satisfaction rate (CSAT>4.40) benchmarks. • Evaluated SOPs involved in support operations; queue management and partner deflection.• Point of contact to address the partner’s unusual inquiries further and get resolution to maintain the driver sentiment.• Made the Project Sahara (A telephonic support for the low-cost product partners) successful with 300/week queue and p75 served<10 hrs. as SLA.PROJECTS - HIGHLIGHTS• Sahara Transcend Campaign - Achieved 4th Position in N-W Region• Regional Ticket Compliance Rate - Achieved > 90% team compliance• Service Level Agreement in serving time (mins.) - Pinned P75 minimum wait time (<15 mins.)

Ahmedabad Area, India

Program manager for driver loyalty, welfare & trust events to keep partners more obsessed for working with us. Driver Obsession is a key responsibility for a leveled and constant motion business. Keeping driver-partners to be more obsessed on our platform only I• Organized UberSSS Events - UberSamaj: Top 20 partners on a weekly basis.- UberSamachar: Uber newsletter twice in a month.- UberSamman: Top 100 partner in the quarter.PROJECTS - HIGHLIGHTS• Project Bhavishya: With NGO collaboration initially 10 female drivers onboarded, trained and activated • Constant cancelled trips evaluation: Released 70% stuck bottleneck trips

Ahmedabad Area, India

• Extricated 150+ daily walk-ins of driver-partners in a team of 3 experts for their in-person support & onboarding with more than average CSAT and less wait time in the queue.• Created SOPs around training documentation and quality & safety (Q&S) training before early life cycle rejection actioning for partners.

Ahmedabad Area, India

Worked across the various Gujarat region to understand the networking system mainly in Airtel & Vodafone with drive test and optimization of cell tower with frequency and angular position of antenna.

Jodhpur Area, India

"GIS Mapping of Electrical Assets" was the program by ISRO to setup a digital tracks of electrical tower, high tension lamp, transformer, electrical area supply panel and substation on Google Earth. This 2 months training, we established 200+ mapping of electrical assets in entire city.

Jodhpur Area, India

A.A.I. (CNS Wing): Successfully completed 2 months core training in major parts of Communication Navigation and Surveillance (CNS) to understand briefly about the working of operations working of airports, ATC role in AAI and Surveillance synergy.

Bachelor Of Technology, Electronics And Communication Engineering

Activities and Societies: Actively Participated as Technical co-ordinator in tech fest named "Open House"

Senior Secondary, Pcm