Provide strategic direction and leadership, overseeing all aspects of operations, business development, and client engagement.Successfully developed and executed a comprehensive business plan, resulting in a significant impact on market access and revenue growth.Established and nurtured strategic partnerships with key stakeholders, driving collaboration and mutual success.Led a multidisciplinary team of professionals, fostering a culture of innovation, accountability, and continuous improvement.Implemented effective performance metrics and KPIs to monitor divisional performance and ensure alignment with organizational goals.Acted as the primary spokesperson, representing the company at industry events, conferences, and client meetings.

• Technology strategy & roadmap• Collaboration technology solutions and platforms• Digital Transformation, process optimization & automation• Smart office solutions and system integration & automation• End User Device management strategy & solutions• Customer experience and service delivery managementACHEIVEMENTS• Smart office initiative to optimize and automate office facilities and technologies and enhance overall user & visitor experience.• PwC DXB headquarters office migration, planning and execution including PwC experience center• lead the Finance digital transformation efforts, including process prioritization, workflow mapping and digitization, reducing admin overhead and increasing efficiency and productivity• Created a platform independent collaboration eco system.• Visioned, redefined and implemented a new customer centric methodology for technology support services, • Lead five acquisition and integration projects, including due diligence activities and staff onboarding• Lead the Google Workspace integration and migration , change management and training programs for the Middle East

Cloud strategy development and implementationUnified communication and mobility strategy and technology managementGoogle for work G-Suit service managerEnd User Experience Strategy & Management, Computing platforms, service desk and support managerAcquisitions and integration project manager and specialistCost saving and optimization strategy and resource management

• Align technology services with business needs; Strategic planning to identify opportunities and design and implement initiatives that reduce operational costs, and increase productivity and efficiency of the core business.• Manage deployment of technology and solutions ensuring minimum disruption to productivity and operations.• Regional Budgeting planning and expenditure control. • Management of the regional IT team including, recruitment, performance management and career development.ACHIEVEMENTS• Lead a complex IT integration project between Strategy& and PwC, delivering successful migration and minimal impact on business.• Lead the global effort to design, test and implement a data encryption solution. • Transformed the Middle East IT from localized services, to firm global standards, and an innovation hub• Lead the Middle East Regional IT transition transition post the Booz Allen Hamilton and Booz & Company separation

• Management of IT services across the region, maintaining high standards • Worked closely with regional management to develop and implement policies• Managing regional IT Services budget; tracking actual spending based on both regional and global business requirements• Coordination with Global IT teams to ensure global standards, stable services, sharing of information to extend global support to the Middle East Region.

• Act as a technical representative on projects, meeting with managers to discuss system requirements, specifications, costs and timelines• Gather budget information as required for regional and global planning and initiatives• Oversight of operational tasks, maintaining integration with the global support services• Collaborate with global service specialists to ensure alignment with

·Team member of the Desktop support engineers·Responsible for the technical support supporting ADIA users ( Hardware, software, printing and connectivity etc…)·First line support for network and infrastructure incidents.

·Leading a team of 10 engineers’ part of the call center team.·Responsible for scheduling the shifts salaries.·Responsible for training new members, including technical, customer service and escalations procedure training.·Responsible for monitoring the various ISP internet and connection equipment, server availability, traffic flow and base station performance.·Responsible for troubleshooting and diagnosing corporate connections problems including availability and inter-branching links·Responsible for designing and configuring networks based on customer specifications

·Computer lab administrator and supervisor ( 200 desktops)·Computer lab software and hardware support and maintenance·Computer lab advisor and student experiment assistant ·University Computers and hardware technical support ·university lab network supervisor and support·Lab partner instructor in the engineering department ( digital signal Processing, Matlab, Electronics)

·Responsible for assembling and preparing computers for sale ·Responsible for repairing damaged computers ·Responsible for installing network connections between computers in companies