Manage end-to-end optimization and performance of Google Ads accounts, ensuring campaigns meet client objectives and deliver measurable results.Plan and execute PPC strategies, leveraging automated bid strategies like Maximize Conversions to drive high-quality traffic and conversions.Troubleshoot campaign-related issues, including ad disapprovals, location targeting, and policy compliance, while maintaining clear and professional client communication.Provide tailored recommendations on ad copy, targeting, and landing page optimization to enhance campaign effectiveness and user experience.Analyze campaign performance using tools like Google Ads and Google Analytics, delivering actionable insights to improve ROI.Collaborate with internal teams to address client concerns and ensure smooth campaign delivery and issue resolution.Conduct training sessions and share best practices with colleagues to enhance overall team performance and knowledge.

Promoted to Digital Media Process Specialist following four years of dedicated service as a Digital Media Associate, showcasing exceptional performance and expertise in digital marketing strategies.Spearheaded the management and optimization of Google Ads campaigns, driving measurable results and exceeding client expectations.Conducted in-depth performance analysis leveraging Google Analytics, delivering actionable insights to refine campaign strategies and enhance ROI.Expertly utilized Google Tag Manager to implement advanced tracking solutions, ensuring data accuracy and improved campaign reporting.Collaborated cross-functionally with internal teams to resolve client concerns efficiently, maintaining a proactive, solution-focused approach.Applied strong logical reasoning and data interpretation skills to identify trends, uncover growth opportunities, and recommend strategic improvements.

Provided end-to-end support for Flipkart customers, ensuring a smooth pre-to-post-sales experience and resolving inquiries effectively.Managed customer interactions with professionalism, addressing concerns related to orders, returns, and product queries to maintain high satisfaction levels.Collaborated with internal teams to optimize workflows, streamlining processes to enhance service delivery and operational efficiency.Assisted in implementing retention strategies that improved customer loyalty while contributing to the expansion of the client’s customer base.Maintained a solution-oriented approach, ensuring timely resolution of customer issues while fostering trust and brand loyalty.