❖ Solely managed IT operations across all branches of Jovera Group.❖ Continued responsibilities from the IT Engineer role, including device installation and configuration.❖ Maintained and optimized all social media pages and channels.❖ Created and executed lead generation, engagement, and traffic campaigns.❖ Conducted SEO and SEM to improve online visibility.❖ Designed websites using WordPress, managed web hosting, and controlled domains

❖ Installing, configuring and maintaining servers, computer peripherals, IT hardware, and application software.❖ Troubleshoot and resolve issues related to software applications, hardware such as interactive panels, printers, projectors, application systems and network infrastructure reported to the Service Desk.❖ Installs Macintosh and PC software, print drivers, scanners, etc.❖ Monitor performance and maintain systems according to requirements.❖ Build an internal database with technical documentation manuals in compliance with IT policies.❖ Office 365 user administration (Exchange Online, OneDrive, SharePoint, Azure Active Directory, OneNote)❖ Active Directory object management (i.e. User, computer, groups) and GPO’s in Windows 2019 server.❖ Ensuring security and efficiency of IT infrastructure, installation of antivirus, and software patches. Monitor and remove viruses, spyware, and other non-authorized software.❖ Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.❖ Perform data backups and disaster recovery operations.❖ Conduct briefings and demonstrations for users to enhance system productivity.❖ Technical services and support at the network level: WAN and LAN connectivity, routers, UniFi access points, switches and firewalls❖ SonicWall firewall configurations and create security policies, managing application and web filters, IPsec VPN, SSL VPN, monitoring bandwidth and internet usage❖ Managing websites, web content, maintaining web design on WordPress❖ Provide necessary guidance to staff on online teaching platforms and aid necessary training on various operating systems, application software and peripherals.

❖ Responsible for Monitor network connectivity to ensure high-quality data transmission for Bangladesh Railway Data Center.❖ Perform the installation, configuration, administration, maintenance, and upgrade of networks (including servers, routers, firewalls, remote access systems, and network management systems) and computer systems - VPNs, NAT & Routing.❖ Provide technical support and troubleshoot problems with various clients and users with regard to LAN/MAN/WAN, Wireless, and cloud-based networks.❖ Follow the Regular Event Schedule for controlling the regular Operations

❖ Responsible for all IT-related jobs such as installing and configuring Internet devices, Computer hardware, Operating systems, Security devices, etc.❖ Preparing all visa processing-related jobs.❖ Managing Thailand Visa application center (VFS).

❖ Receiving documents from the applicant as per checklist for Thailand visa❖ Handover passport to the applicant after processing is done from the embassy.❖ Making a delivery, and submission reports.❖ Provide IT support to the user end of the Company, Install and configure computer hardware, operating systems, and applications.

Operation and maintenance BTS