Founder of Design Studio - Pariah Studio

Achieved seamless project execution and attainment of business goals by crafting and implementing detailed project plans. Developed and managed complex technical project plans to completion within time and resource constraints, including scheduling, tracking, reporting, risk analysis, cost management, and change management.Developed and presented comprehensive dashboards and insights, enabling executive stakeholders to make informed decisions. Transformed the bid management process by incorporating data visualization, models, and system techniques, ensuring seamless data flow and a 40% increase in accuracy and efficiency, securing 3 key client contracts worth $2.5M in revenue.Facilitated cohesive teamwork, fostering collaboration across departments. Employed effective communication skills to lead a diverse team of seven specialists in developing and implementing an energy management solution, overseeing 30+ new features and bug fixes, ensuring alignment with business objectives.Built and maintained strong relationships with internal and external stakeholders to ensure project deliverables are on time, within budget, and meet desired outcome metrics. Developed and maintained self-service dashboards for executive reporting, providing early warning of clients in the pipeline requiring cross-functional support and readiness planning.

Implemented CRM system enhancements based on customer feedback, resulting in a 15% increase in customer satisfaction scores and a 10% improvement in client retention rates, thereby enhancing end-to-end customer experiences.Implemented change management strategies resulting in a 20% reduction in transition time for teams and processes, while maintaining a client satisfaction rating of 4.8 out of 5, as per client satisfaction surveys.Employed advanced analytics to analyze customer data, resulting in a 15% increase in customer engagement and a 10% improvement in customer lifetime value (CLV), thereby identifying opportunities for more targeted brand management and value creation initiatives.

Engineered usable, functional, and easily updatable social media graphic templates for strategic clients, driving brand recognition and customer engagement, resulting in a 20% increase in online sales and a 15% boost in customer retention.

MARTA's Office of Diversity and Equal Opportunity (DEO)Collaborated with cross-functional teams to assess diversity and inclusion practices, resulting in a 20% increase in representation of underrepresented groups in leadership positions, following the implementation of data-driven diversity initiatives informed by advanced analytics.Achieved a 30% reduction in audit preparation time: Attained 100% audit compliance by meticulously preparing and maintaining audit-ready binders.