Kamaladasan Shammugam Email & Phone Number

Chennai, Tn, In

Bahrain

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ HCV Service Operations Oversight: Leading the comprehensive service operations for Heavy Commercial Vehicles (HCVs), specifically managing brands such as HINO, Tata Daewoo, and King Long Buses.✔ LCV Maintenance Coordination: Spearheading the maintenance and servicing activities for Light Commercial Vehicles (LCVs), encompassing brands like ISUZU, CMC, and Maxus.✔ Construction Equipment Expertise: Directing the service and maintenance operations for diverse construction equipment, including HYUNDAI Excavators, Wheel Loaders, Forklifts, Manitou Telehandlers, and XCMG Cranes.✔ Fleet Efficiency Enhancement: Developing and implementing strategic initiatives aimed at enhancing the operational efficiency of commercial vehicle fleets and construction equipment. ✔ Accident Repairs and Bodyshop Management: Taking charge of the Commercial Vehicles Bodyshop division, overseeing accident repairs, body repairs, and painting jobs for a diverse range of commercial vehicle brands.✔ Fabrication Division Oversight: Managing the Fabrication division with a focus on the meticulous mounting of truck applications and the manufacturing of cargo bodies. ✔ Service Quality Assurance: Implementing robust quality assurance measures to uphold the highest standards in commercial vehicle services, body repairs, and construction equipment maintenance.✔ Team Leadership and Development: Providing strong leadership to a skilled team of technicians, mechanics, and fabricators. ✔ Customer Relationship Management: Cultivating and maintaining robust relationships with clients, actively engaging with them to understand their needs and concerns. ✔ Adherence to Regulatory Standards: Ensuring strict adherence to industry regulations and safety standards in all aspects of commercial vehicle and construction equipment services.

Coimbatore, Tamil Nadu, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Multilocation Leadership: Directed and orchestrated Service and Bodyshop Operations across a expansive network of six dealer locations, strategically positioning Prabal Motors in the Western Region of Tamilnadu, including key cities such as Coimbatore, Salem, Hosur, Karur, Thirupur, and Namakkal.✔ KPI Monitoring and Achievement: Vigilantly monitored and ensured the successful achievement of Dealer Key Performance Indicators (KPIs) meticulously set by the Original Equipment Manufacturer (OEM). ✔ Business Targets and Profitability: Led the formulation and execution of robust business strategies, meticulously aligning them with ambitious targets and profitability objectives.✔ Customer Handling and CSI Enhancement: Undertook the crucial responsibility of managing customer relations, employing a customer-centric approach to elevate the Customer Satisfaction Index (CSI) across all service operations.✔ Spares Coordination: Spearheaded the intricate process of spares coordination, overseeing the timely arrangement of parts to guarantee the uninterrupted flow of service operations.✔ Breakdown Calls Monitoring: Vigilantly monitored breakdown calls, ensuring a rapid response to meet uptime targets of 4 hours reach and 24 hours recovery.✔ Workshop Tools and Equipment: Effectively managed and arranged workshop tools and equipment across dealer locations, ensuring that the right tools were available for efficient and high-quality service operations.✔ Technicians Training and Development: Pioneered the training and development initiatives for technicians through the Dealership Internal Trainer (DIT) and Daimler OEM Training Center (DICV ITC).

Bangalore

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ HD Vehicles Service Division Leadership: Successfully led the HD Vehicles Service Division, specializing in commercial vehicles ranging from 16T to 49T, providing robust service support.✔ Team Management for PSC and DOSC: Managed a dynamic team of HD Service Managers in the roles of Product Support Champions (PSC) and Dealer Operations Support Champions (DOSC), ensuring a cohesive and efficient service operation.✔ CS Parameters Monitoring: Vigilantly monitored Customer Satisfaction (CS) parameters, including PRS, 3rd & 6th Month Survey Results, and implemented necessary actions through dealers to enhance overall customer experience.✔ Workshop Productivity Oversight: Oversaw workshop productivity by monitoring service responsiveness for vehicles (Express < 2 Hrs, Minor Jobs < 8 Hrs, Major Jobs < 48 Hrs), ensuring efficient service delivery.✔ Accident Repairs and Readiness Management: Managed accident repairs, ensuring readiness within Service Level Agreements (SLA) after insurance approval (Minor Accidents < 7 days; Major Accidents < 15 Days).

Muscat, Oman

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Service Revenue Growth Record: Achieved a remarkable milestone by securing a record-breaking Service Revenue growth of over 15% in the year 2016, demonstrating exceptional leadership and strategic acumen at OTE Group's Sohar Branch.✔ Branch Head for ISUZU and HYUNDAI Commercial Vehicles: Accountable for leading the service operations for ISUZU and HYUNDAI commercial vehicles, along with overseeing the Accident Repair Body shop at SOHAR & BURAIMI locations.✔ Insurance Coordination and Technical Support: Spearheaded follow-ups with insurance companies to collect Letter of Purchase Orders (LPOs) and ensured timely submission of bills to the Claims & Collections Department.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Labor Turnover and TAT Management: Successfully managed and maintained labor turnover targets while achieving notable Turn Around Time (TAT) improvements. Operated the branches as independent profit centers, ensuring operational efficiency.✔ Balanced Score Card Audit Excellence: Achieved the prestigious GOLD band in the Balanced Score Card Audit conducted by Ashok Leyland for three consecutive years at the Tuticorin Branch, showcasing consistent excellence and adherence to industry standards.✔ Service In-Charge Achievements: Proved instrumental as a Service In-Charge for Ashok Leyland commercial vehicles, attaining outstanding metrics such as a 90% Service Absorption Ratio (SAR), 25% Service Market Share (SMS), and an impressive 95% Turn Around Time (TAT).✔ Online Process Audits and Implementations: Conducted online process audits in critical service functions, including service billing, warranty claims, parts inventory, and credit management.✔ Demonstrated proficiency in implementing 5S, LEAN, and KAIZEN processes for productivity enhancements across outlets.✔ ISO Certification Implementation: Successfully implemented ISO 9001:2008 and ISO 14001:2004 at TVS, ensuring standardized processes across service outlets. Served as an Internal Auditor and Coordinator for TUV Surveillance audits to maintain and enhance process standards.✔ Productivity Linked Incentive (PLI) Management: Effectively handled the Productivity Linked Incentive (PLI) process across various service outlets, fostering a culture of performance excellence and incentivizing productivity-driven outcomes.✔ Inventory Control and Spare Parts Management: Monitored inventory control through MSL and FMS stocks, actively managing VOR (Vehicle Off Road) order follow-ups.✔ Optimum Manpower and Inventory Levels: Demonstrated efficiency in ensuring optimum manpower and inventory levels, strategically aligning resources to achieve maximum cost savings.

Bachelor Of Engineering (B.E.), Mechanical Engineering Related Technologies/Technicians, 57 %

B.E. Mechanical Engineering with Automobile as Major.

Diploma In Mechanical Engineering, Automobile Engineering, 78%

College 2nd Rank holder in 1992 & 1993 in DME.

High School, Science, 79%