Kamalanathan Magedran Email & Phone Number

Malaysia

Strategic Leadership: Develop and execute a comprehensive country-specific strategy that aligns with the company's overall goals and objectives. Lead the team in making informed decisions to drive business growth and market penetration.P&L Management: Oversee the financial performance of the country, including budgeting, forecasting, and achieving revenue and profitability targets. Implement cost-effective measures and strategies to optimize financial outcomes.Team Management: Build, mentor, and lead a high-performing team, fostering a culture of collaboration, innovation, and excellence. Provide guidance, motivation, and professional development opportunities to team members.Business Development: Identify and pursue new business opportunities, partnerships, and collaborations that expand our market presence. Build and nurture relationships with key stakeholders, customers, and industry leaders.Operational Excellence: Ensure efficient and effective operational processes, from supply chain management to customer service, to deliver high-quality products/services and exceed customer expectations.Market Analysis: Stay abreast of industry trends, competitive landscape, and market dynamics to make informed strategic decisions. Use market insights to drive continuous improvement and adapt to changing conditions.Compliance and Risk Management: Ensure compliance with local regulations, laws, and industry standards. Mitigate potential risks and challenges by implementing appropriate risk management strategies.Reporting and Communication: Provide regular reports to senior leadership on country performance, KPIs, challenges, and opportunities. Maintain clear and open communication channels across all levels of the organization.

Malaysia

-Collaborate with members of the Marketing team to penetrate key markets.-Define the approach for the overall sale of new business and account retention.-Develop a comprehensive sales and distribution strategy to maximize sales opportunities.-Develop sales and distribution policies that reflect the organization's goals.-Direct the Sales team in generating proposals that define a clear path to client satisfaction and revenue growth.-Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.-Establish internal guidelines for personal data protection based on applicable legislations, to manage customer data.-Foster relationships with new partners to achieve desired revenue.-Influence senior stakeholders within customers' organizations and premier buyers in the industry.-Investigate factors impacting sales performance.-Leverage innovations to maximize revenue of traditional and digital assets and products.-Monitor changes in the industry and leverage them for business opportunities.-Outline objectives in key target areas such as sales volume, market share, distribution channels and profit margins to guide promotions and sponsorships.-Participate in forums to keep abreast of new changes in the industry and practices.-Promote positive relationships with major customers to understand their needs.-Provide advice when preparing bid documents and integrated proposals for key accounts.-Provide input on sales incentive structure and key performance indicators to help monitor targets.-Provide input to the Content Development team based on customer and industry feedback.-Recommend changes in pricing structures in product lines or products.-Review sales performance by analyzing performance reports.

Selangor, Malaysia

Process Management• Ensure that the annual business plan including revenue, profit and service levels are met and that appropriate and timely corrective actions are taken to rectify any variance• Manage and set the direction to Sales Team for business growth into new and existing customers through up-selling and cross-selling• Implement “best in class” processes, systems, and way of working and deliver competitive advantage both to all customers irrespective of channels• Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken Stakeholder Management• Develop a working relationship with the relevant supporting departments to ensure they are kept up to date with all issues relating to customers.• Ensure all issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL eCommerce departments• Build the DHL eCommerce Sales team to be able to find new sources of lead to close to improve market shareCustomer Management• Meet regularly with Channel Partners to evaluate Business plan/strategy so as to ensure that the required revenue and shipment results can be achieved. • Support the implementation of agreed account sales and customer acquisition strategies ensuring targeted revenue and profitability levels are in line with agreed business plans• Set up or adjust DHLeC operations processes and communicate through the operations team to maintain service quality • Participate in planning processes to agree on KPIs and annual budgets to be achieved by the DHL eCommerce teamPeople Management• Develop IKOs/KPIs with team members and monitor individual performance.• Conduct performance appraisal• Identify training needs and opportunities to develop a highly skilled functional department• Manage the allocation of appropriate resources and commitment of staff to the achievements of company targets.

Malaysia

-Seeking opportunities for business development within a defined area or sector.-Develop a growth strategy focused both on financial gain and customer satisfaction-Conduct research to identify new markets and customer needs-Responsible for heading up their expansion in new markets as well as continued expansion among existing clients.-Building relationships with existing clients in an attempt to increase their current spend.-Driving peak performance and sales success across the organization.-Creating, negotiating and closing commercial agreements.-You will be instrumental in devising and implementing the strategy for meeting sales performance targets.-Market analysis on new product development as well as overall attainable market size.

Kuala Lumpur, Malaysia

-Establishes productive, professional relationships with key personnel in assigned customer accounts.-Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.-Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts-Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.-Proactively assesses, clarifies, and validates customer needs on an ongoing basis.-Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

Kuala Lumpur, Malaysia

-Management of mail room services for DHL Global Mail-Exploring new mail room opportunities-Manages staff based under DHL mailroom-Valued added services under mail room management, such as letter shopping, mail management, print management & records management.-Manages Global Multi National customers on mail room services. -Mail room KPI and SOP monitoring-Comprehensive reporting on mail room performance and reviews with client on monthly and quarterly basis.-Profit and loss reporting & monitoring for overall mail room revenue generated.-Vendor management.-Comprehensive training on company compliance policy.

Cyberjaya

-Manages customers data processing for HSBC banking.-Processes account opening for customers from HSBC Bermuda.-Training on HSBC compliance policy, money laundering & Fraud.-Account verification for cheque payments.-Knowledge on banking mandates and resolutions.-Banking system knowledge on GWIS, HFE & HUB.

Bachelor'S Degree, Mechanical Engineering

Diploma, Mechanical Engineering

Diploma in Mechanical Engineering