• As a Cloud Support Engineer, I act as the ‘Cloud Ambassador’ across all the cloud products,arming our customers with required tools & tactics to get the most out of their Product andSupport investment. My primarily responsible for solving customer’s cases through avariety of customer contact channels which include telephone, email, and web/live chat byadvanced troubleshooting techniques to provide tailored solutions for our customers anddrive customer interactions by thoughtfully working with customers to dive deep into theroot cause of an issue.• Actively providing support on the below AWS services as CSE:EC2, MGN, Lightsail, SSM, CloudEndure, DRS, VM Import/Export• Indulge in Coach/mentoring new hires, develop & present training, partner withdevelopment teams on complex issues or contact deflection initiatives, participate in newhiring, write tools/script to help the team, or work with leadership on processimprovement and strategic initiatives.• Worked in enterprise systems administration in Windows Server and related services(Active Directory, DNS, IIS, Windows server, Federation).• Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WindowsSysinternals, perfmon).• Deep knowledge of Networking and troubleshooting (TCP/IP, DNS, routing, firewalls, orLAN/WAN).• Experience in Cloud computing (AWS, Azure, OpenStack).• Experience with scripting (Batch, Bash and/or PowerShell).• Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, andpacket capture tools).• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.• Day to day Interaction with leading engineers around the world.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individualneeds.• Write tutorials, how-to videos, and other technical articles for the Internal use.• Working on critical, highly complex customer problems that may span multiple AWSservicesAmazon,

• Worked on new Site build projects. Active engineer for building DOI3, DOI9, DTY4, DOI6 andHYZ1 AMZL and AMXL Sites.• Helping Customer with their IT related queries and concerns.• Experienced with PEAK and PRIME days. Managing IT inventory for multiple Sites• Providing support for escalated tickets from Audible’s growing multi-site user base andenvironments.• Providing technical expertise and hands-on support of Audible’s multi-site server infrastructure.• Participating in the development, implementation and administration of processes andprocedures to ensure the reliability, recoverability, and optimum performance of local services.• Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotatingOn-call schedule for production support issues.• Direct internal and external service provider engagements, as needed, in the processing ofsupport requests for effective and timely resolution of issues.• Research, procure, and vet new hardware and software solutions.• Coordinating and oversee a wide range of IT projects. Work with key stakeholders to thoroughlyoutline tasks and deliver results.• Maintaining relationships with key internal Audible and Amazon stakeholders to understand andadapt to new solutions and impactful changes as well as assist in delivering continuousimprovements.• Participating in hiring, training and development of others.• Maintaining internal and user facing documentation for all managed services.

• Interpreting business requirements and technical specifications in order to deliver a solution(either a new solution, an enhancement to an existing solution, or a break fix item for an existingsolution);• Performing tasks to business requirements/technical specifications, industry standardsand internalstandards/design guidelines;• Investigating, analyzing, resolving and documenting incidents; performing maintenance activitiesand correctionof incidents. Creating and maintaining business and/or technical documentation• Providing support to TECHCOM clients, including participating in on-call and/or onsite support forinternal andclient users;• Supporting the day-to-day administration of firewalls. Repairing and/or assembling computer/server• Hands-on on Linux, Windows, patch management, Cisco Netwo0rk, IDS/HID, encryptionstandards, SSL, VPN,IPSEC, TCP/IP, DNS, web security architecture, PHP, Apache, MySQL, Percona,Nessus, Active Directory, ESXi Virtualization;• Solid knowledge of information security principles and practices, as well as IT infrastructureplanning and development. Working experience with intrusion detection systems; advanced securityprotocols and standards

I have worked at Spicsoft for more than 2 years. Below are the role and responsibilities that I was performing at Spicsoft.• Experience with Virtualization technologies like installing, configuring and administering VMware. Creating and managing VMs (virtual server) and involved in the maintenance of the virtual server. Designing VMware ESXi Server-based access solution for path redundancy and failover.• Experience in Active Directory, GPOs, DNS, DHCP, File & Print Server, IIS (Web Server), FTP, Terminal Server, NAT, Microsoft Clustering, Exchange Mail Server.• Expertise in building Microsoft Windows 2019, 2016, 2012 servers using HP Smart Start, Array configurations, diagnosing server, Updating Firmware, Application Software under multi-platform environments, deployment & monitoring HP, DELL physical servers.• Proposed plan and executed migration from Windows server 2008 to Windows SERVER 2012 & 2016, increasing security, scalability, and efficiency.• Health monitoring of storage, routers, switches and firewalls.• Configuring of inter VLAN routing, private VLAN, troubleshooting of Routing Protocols, Access-list and NAT.• Experience in Microsoft Office Suite, Office 365, Visio, Outlook, Excel, Access, PowerPoint.• Creating new emails in O365 with different Exchange Plans and access control based on company’s policy • Installing, configuring, and maintaining desktop and laptop PCs, printers, voice, data and video equipment and resolve trouble ticket items